Year published

18 MAR 19
Consultation now open on AFCA Rules changes

The Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules which will expand its jurisdiction to deal with eligible complaints about cond

28 FEB 19
AFCA offering financial dispute help for flood-affected Townsville small businesses

Ombudsmen from the Australian Financial Complaints Authority (AFCA) are in Townsville today to offer their service to small businesses affected by the recent Townsville floods.

25 FEB 19
AFCA welcomes recommendations from senate inquiry into credit and hardship

The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial h

20 FEB 19
AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January

07 FEB 19
AFCA announces appointment of dedicated Small Business Lead Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff.

04 FEB 19
AFCA's statement on the Royal Commission’s Final Report
The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed down to the Governor-General on 1 February 2019.
25 JAN 19
AFCA's submission to the Senate Economics References Committee

On 24 January the Australian Financial Complaints Authority (AFCA) appeared at the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship.

09 JAN 19
AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse

Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018.

05 DEC 18
Financial complaints soar in first month of AFCA operations

The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation.

28 NOV 18
AFCA seeks proof-of-life for 231 financial firms

The Australian Financial Complaints Authority (AFCA) has today published a list of 231 financial firms it believes may need to be members of the new financial services dispute resolution

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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