Year published
AFCA announces dedicated small business ombudsman
The newly established Australian Financial Complaints Authority (AFCA) has announced today it will appoint a dedicated small business lead ombudsman to resolve financial disputes that sma
Australian Financial Complaints Authority (AFCA) opens for business
The Australian Financial Complaints Authority (AFCA) is open and ready to take complaints from consumers and small businesses from today (1 November
Australian Financial Complaints Authority's (AFCA) strategy and brand released
The Australian Financial Complaints Authority (AFCA) has made public its strategy and new brand today (18 October 2018), ahead of its national launch on 1 November 2018.
AFCA welcomes ASIC's approval of the AFCA Rules and AFCA's Independent Assessor Terms of Reference
AFCA welcomes ASIC’s approval of the AFCA Rules and AFCA’s Independent Assessor Terms of Reference.
New Chief Ombudsman-CEO appointed to the Australian Financial Complaints Authorit
The Chair of the Board of the Australian Financial Complaints Authority (AFCA) the Hon.
AFCA consults on draft Rules to enhance dispute resolution
The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints a
Ministerial authorisation of the Australian Financial Complaints Authority
The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Compla
If you were affected by a significant event:
- Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
- If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
- If you are not happy with the outcome, lodge a complaint with us.
