Year published

15 NOV 18
AFCA announces dedicated small business ombudsman

The newly established Australian Financial Complaints Authority (AFCA) has announced today it will appoint a dedicated small business lead ombudsman to resolve financial disputes that sma

01 NOV 18
Australian Financial Complaints Authority (AFCA) opens for business

The Australian Financial Complaints Authority (AFCA) is open and ready to take complaints from consumers and small businesses from today (1 November

18 OCT 18
Australian Financial Complaints Authority's (AFCA) strategy and brand released

The Australian Financial Complaints Authority (AFCA) has made public its strategy and new brand today (18 October 2018), ahead of its national launch on 1 November 2018.

12 SEP 18
AFCA welcomes ASIC's approval of the AFCA Rules and AFCA's Independent Assessor Terms of Reference

AFCA welcomes ASIC’s approval of the AFCA Rules and AFCA’s Independent Assessor Terms of Reference.

15 JUN 18
New Chief Ombudsman-CEO appointed to the Australian Financial Complaints Authorit

The Chair of the Board of the Australian Financial Complaints Authority (AFCA) the Hon.

08 JUN 18
AFCA consults on draft Rules to enhance dispute resolution

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints a

01 MAY 18
Ministerial authorisation of the Australian Financial Complaints Authority

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Compla

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.