The Australian Financial Complaints Authority (AFCA) is committed to sharing information about our work with the public and improving awareness about our service.

AFCA media releases, news and webcasts

We publish a range of items, including:


We provide a full list of events and engagements on our events calendar.

Community outreach

An important objective for us is to provide an accessible service for everyone. We attend a range events across the country to raise awareness of AFCA with people who might need help with a financial complaint and who may not be aware there is an ombudsman in financial services.

View our upcoming outreach on our events calendar

Invite AFCA to your community event by sending an email to or calling 1800 931 678 during business hours (AEDT).

Stakeholder engagement

We regularly meet with government, members, advocates, industry associations, small business and consumer groups, to discuss emerging issues and to consider process and service improvements.

Information for consumer advocates

We publish information for consumer advocates to assist them in dealing with AFCA, representing someone with a complaint, or referring complaints to us. These groups include:

  • community legal centres, Legal Aid commissions and consumer law specialists
  • financial counselling services
  • consumer advocacy groups
  • support services specialising in financial abuse, including domestic violence.


Media contacts


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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at and


We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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