Significant event hotline: 1800 337 444
AFCA may be able to offer support and information to individuals impacted by the Optus data breach.
How AFCA can help
If you have been a victim of a scam or identity theft following the Optus data breach, contact your financial firm immediately and call IDCARE on 1800 595 160. IDCARE is Australia’s national identity and cyber support service.
You can also report scams to Scamwatch and check cyber.gov.au for information about cyber security.
If you are unhappy with the response from your financial firm, AFCA can help resolve the dispute for free.
AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent. Our decisions are legally binding on the financial firm.
You can find out more about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim on our website here.
Consumers who wish to lodge a complaint against Optus should contact the Telecommunications Industry Ombudsman (TIO) – the dispute resolution service for consumers and small businesses who have unresolved problems with their phone and internet providers.
Useful links and support
Your financial firm may have published information on their website or emailed you about the steps they have taken to protect you from scams and fraud following the data breach.
If you have any concerns, we encourage you to contact your financial firm to find out how they protect consumers’ information and how you can report a possible scam.
Information from financial firms
Expert advice
Organisations across Australia are providing information and support for people affected by the Optus data breach.
For further information on the data breach, please refer to the advice of experts including:
- Scamwatch – the latest news, updates and advice from the ACCC on the Optus data breach
- Moneysmart – information about identity theft
- ID Care – information about identity theft
- The Australian Cyber Security Centre
- Office of the Australian Information Commissioner (OAIC)
- Australian Banking Association (ABA)
- Australian Securities & Investments Commission (ASIC)
- Australian Government – factsheet from the Australia Government agencies
