Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

 

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From 1 November 2018, the Australian Financial Complaints Authority (AFCA) will provide
free, fast and binding dispute resolution to consumers and small businesses

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Learn more about membership with AFCA

Apply for membership FAQs for CIO members

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Letting your customers know about AFCA image

Letting your customers know about AFCA

Read the updated guidance for members

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If you currently have a complaint with your financial services provider,
contact one of the three external dispute resolution schemes