Year published
New resources on systemic issues
26 March 2024
AFCA’s Systemic Issues team is pleased to launch a new suite of member tools and resources, now available on the member resources page.
Changes to AFCA’s fees and charges in FY25
26 March 2024
AFCA has published its FY25 fees and charges, including its Annual Registration Fee and complaint and systemic issues fees. These fees apply to complaints closed from 1 July 2024.
New Systemic Issues Insights Report available
12 March 2024
AFCA has launched its latest Systemic Issues Insights Report for July to December 2023.
Material changes to AFCA scheme approved by ASIC
05 March 2024
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023. AFCA has now published its Consultation Response outlining how it responded to formal submissions and stakeholder feedback. All non-confidential submissions were published in 2023.
January complaints update
28 February 2024
Complainants lodged 9,562 complaints with AFCA in January 2024, up 29% from January 2023 (7,420). In FY24 to date we have received 61,056 complaints, which is up 15% on the same period in FY23 (53,017). Banking and finance complaints (excluding financial difficulty) were up 38% year-on-year, while complaints involving financial difficulty were up by 36%.
AFCA publishes ‘lead decision’ to aid progress of Dixon cases
15 February 2024
AFCA has published a “lead decision” that will assist decision making in the more than 1,900 Dixon Advisory and Superannuation Services (Dixon) complaints it has received to date.
Adjustments to AFCA’s monetary limits and compensation caps
24 January 2024
AFCA published updated versions of its Rules and Operational Guidelines on 2 January 2024, which include adjusted compensation caps and monetary limits for non-superannuation complaints.
AFCA’s final Lending to Small Business Approach and consultation feedback report
15 January 2024
Following the launch of AFCA’s Responsible Lending Approach in December 2023, we are pleased to announce that we have now published the final Lending to Small Business Approach document (formally Appropriate Lending to Small Business).
Christmas storms across Queensland, New South Wales and Victoria
03 January 2024
AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).
