Year published
Complaints data validation period for AFCA Datacube is open NOW
15 July 2020
In September 2020, AFCA will publish its latest comparative reporting. The new data set will cover the 1 July 2019 to 30 June 2020 reporting period and will be available to the public on the AFCA Datacube.
Legacy complaints jurisdiction has now ended
30 June 2020
On 1 July 2020, AFCA’s jurisdiction to consider complaints dating back to 2008 ended.
Membership certificates: 2019-20 and 2020-2021
25 June 2020
On 15 June 2020, AFCA began the 2020-21 membership renewal period. Due to this, all access to current member certificates will be unavailable via the Member Portal (Secure Services) as memberships will be displayed as ‘unpaid’ until 28 June 2020.
Changes to how AFCA records non-responses at registration
18 June 2020
AFCA records how financial firms perform when we refer complaints back to them and then no response is provided at registration to either the complainant or AFCA. This information is reported as the “non-response” rate in the AFCA Datacube
AFCA News Edition 7, June 2020
17 June 2020
View our latest membership newsletter for June 2020.
AFCA gives more time to resolve complaints
16 April 2020
We recognise that many financial firms are struggling with multiple challenges as a result of the COVID-19 crisis. We are pleased to advise you of some temporary measures we are introducing to provide more time early in the dispute resolution process.
APRA and ASIC release joint letter to superannuation trustees on COVID-19
06 April 2020
Australian Prudential Regulation Authority (APRA) Deputy Chair Helen Rowell and Australian Securities and Investments Commissioner Danielle Press have issued a joint letter to superannuation trustees on COVID-19.
Update to all members
24 March 2020
As the situation around COVID-19 evolves we recognise this is a very worrying and challenging time for all of our members, your employees and families. The financial services industry has never been more important, and I would like to assure you that AFCA will work with you constructively through this period.
