Year published
Life CCC Annual Report 2022–23: Working to ensure a smooth transition to the new Code of Practice
24 October 2023
The Life Insurance Code Compliance Committee (Life CCC) prioritised supporting a smooth transition to the new Code of Practice in 2022-23, according to its Annual Report.
AFCA publishes 2022–23 Annual Review
23 October 2023
AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work we completed during the 2022–23 financial year.
AFCA publishes latest edition of its Systemic Issues Insights Report
19 October 2023
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.
Swati Dave joins AFCA’s independent board
13 October 2023
The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board.
AFCA updates factsheet on Add-on Insurance
04 October 2023
AFCA has updated its factsheet on Add-on Insurance which outlines how we deal with these types of complaints.
August complaints update
26 September 2023
Complainants lodged more than 9,400 complaints with AFCA in August 2023, up 11% from August 2022.
Consultation closes on AFCA’s new draft approaches
26 September 2023
Consultation on AFCA’s draft Responsible Lending Approach closed this month on 11 September 2023.
AFCA’s new Member Portal to launch in March 2024
30 August 2023
Over the last month, we have been testing the new member portal to ensure it delivers the best possible experience to our members. With the build complete and testing well underway, we’re excited to confirm the new member portal will launch in March 2024. This will give our members time to update processes and receive training on the new system without running into the busy end-of-year period.
Using complaints data to improve customer experience
29 August 2023
A recently released report from the General Insurers Code Governance Committee (CGC) has highlighted the importance of businesses developing robust systems to capture and analyse complaints data.
BCCC Recommendations Widely Adopted by Banking Industry
25 August 2023
A follow up report from the Banking Code Compliance Committee (BCCC) found that Banks have made significant efforts to implement recommendations made by the BCCC in their 2021 Guarantees Report.
