Year published
Sarah Edmondson appointed EGM, Regulatory, Policy and Research
25 August 2023
AFCA has appointed an Executive General Manager, Regulatory, Policy and Research, to enhance its ability to deliver independent, fair and effective dispute resolution and to improve practice and minimise disputes across the financial services sector.
Consultation opens on AFCA's new Responsible Lending Approach
28 July 2023
Consultation is now open on AFCA’s new Responsible Lending Approach from Monday 31 July to Monday 11 September.
The BCCC presents important lessons for all financial firms
28 July 2023
A report from the Banking Code Compliance Committee (BCCC) has revealed important lessons for all financial firms in managing the affairs of deceased customers.
Update on AFCA’s new member portal
27 July 2023
We’re delighted to announce that we have made significant progress in AFCA’s IT transformation project, which includes a new case management system for AFCA’s people, a consumer portal for complainants and their representatives, and a new member portal for financial firms.
FY23-24 user charges
20 July 2023
Members who received six or more complaints between 1 July 2022 and 30 June 2023 will be issued their FY23-24 user charge invoices in August.
AFCA publishes new Approach to motor vehicle total loss complaints
13 July 2023
AFCA has published its new Approach to motor vehicle total loss complaints.
Independent Review Quarterly Update for June
29 June 2023
AFCA has published its June 2023 Quarterly Update on the Independent Review response.
May 2023 complaints update
28 June 2023
More than 9,500 complaints were lodged with AFCA in May 2023, up 35% from May 2022. Banking and finance complaints were up 42% year-on-year while general insurance complaints were up by 16%. There was also a 74% year-on-year rise in superannuation complaints in May, primarily driven by delays in claim handling and account administration errors.
AFCA welcomes passing of CSLR legislation
23 June 2023
The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR).
AFCA reaffirms support of the Voice to Parliament
02 June 2023
The Australian Financial Complaints Authority (AFCA) has reaffirmed its support of Australia’s First Nations people in their call for a constitutionally enshrined First Nations Voice.
