Year published
AFCA Rules and Operational Guidelines consultation now closed
24 May 2023
AFCA’s consultation on proposed amendments to its Rules and Operational Guidelines closed on Monday 22 May.
April 2023 complaints update
24 May 2023
Banking and finance and general insurance matters continue to drive the year-on-year increase in complaints at AFCA – with unauthorised transactions, scams and delays in claim handling being some the most common issues among complainants.
Reminder: Annual registration fees in June
24 May 2023
Annual registration fee invoices for the 2023-24 financial year will be issued for all members in June.
AFCA publishes second edition of bi-annual Systemic Issues Insights Report
22 May 2023
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the second edition of its bi-annual AFCA FY22-23 Systemic Issues Insights Report.
AFCA accredited as a Family Friendly Workplace
12 May 2023
In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.
AFCA launches Diversity, Inclusion and Belonging Strategy and Action Plan
12 May 2023
The Australian Financial Complaints Authority (AFCA) has launched its Diversity, Inclusion and Belonging Strategy and Action Plan outlining the actions it will take over the next three years to work towards its vision of being a diverse and inclusive workplace where all people feel they belong.
Consumers sent 17,000 complaints to AFCA during pandemic
11 May 2023
Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported after the World Health Organisation (WHO) declared an end to the global emergency.
Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice
09 May 2023
The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.
Complaints paused due to firm insolvency – May 2023 update
02 May 2023
As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.
Reminder: AFCA consultation on proposed changes to Rules and Operational Guidelines closes 22 May
27 April 2023
As outlined in previous Member News, AFCA is consulting on proposed changes to its Rules and Operational Guidelines. The consultation commenced on 27 March and will close on 22 May.
