Year published
AFCA reappoints Chief Ombudsman, as compensation passes $1 billion
13 April 2023
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term.
AFCA opens consultation on Approach to claims for non-financial loss
31 March 2023
The Australian Financial Complaints Authority (AFCA) is consulting on proposed amendments to its Approach to claims for non-financial loss.
February complaints update
30 March 2023
AFCA received 7,398 complaints in February 2023, an increase of 32% over February 2022 when AFCA received 5,625 complaints. This brings the total number of complaints lodged with AFCA since 1 July 2022 to 60,544.
Changes to the way members receive and pay invoices
30 March 2023
While AFCA transitions from its existing Member Portal to a new system the way members receive and pay for invoices will change, including invoices for monthly complaints fees, systemic issues fees, user charge fees and annual registration fees.
AFCA updates complaint fee schedule for FY24
30 March 2023
AFCA has updated its complaint fee schedule for the 2023-24 financial year (1 July 2023 to 30 June 2024)
AFCA opens consultation on proposed amendments to its Rules and Operational Guidelines
30 March 2023
AFCA has opened its consultation on its proposed amendments to the AFCA Rules and Operational Guidelines. The consultation will take place from 27 March to 22 May 2023.
AFCA welcomes investment in anti-scam technology
28 March 2023
The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams.
Life Insurance Code of Practice data report
27 March 2023
The Life Code Compliance Committee (LCCC) has published its 2021-22 Annual Data and Compliance Report.
AFCA IT Transformation and new portal – key features, resources and FAQs
27 March 2023
This year, AFCA is launching an exciting IT transformation to ensure AFCA provides a modern, efficient, and user-friendly experience for all. AFCA has published information on its website about the new portal’s key features, implementation timeline and frequently asked questions.
Watch: Member Forum recordings and short survey
27 March 2023
Thank you again to all members who joined our Member Forum earlier this month. We were pleased to have almost 4,500 members join us over the two days. Recordings of all sessions are now available on our website.