Year published
AFCA publishes new factsheet and EDR response guide about add-on insurance
27 April 2023
AFCA has published a new factsheet and External Dispute Resolution (EDR) response guide about add-on insurances.
March complaints update
27 April 2023
More than 11,000 complaints were lodged with AFCA in March 2023, a new monthly record for the ombudsman service. AFCA has now received 71,737 complaints since 1 July 2022 (as of 1 April 2023).
Independent Review March 2023 Quarterly Update
26 April 2023
AFCA has published its Independent Review response Quarterly Update for March 2023.
Reminder: changes to the way members receive and pay invoices
26 April 2023
This is a reminder that the ability to pay monthly invoices by credit card in the Member Portal is no longer available. This feature was disabled on 26 April to support AFCA’s transition to a new system.
AFCA updates guidelines to workflow criteria
21 April 2023
AFCA has updated its guidelines to workflow criteria, which outlines the criteria AFCA will normally apply to deci
Redacting tax file numbers (TFNs) and government related identifiers (GRIs)
21 April 2023
Recent data breaches have attracted significant media and public attention, particularly around how organisations
AFCA named one of Australia’s best places to work
21 April 2023
The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking.
AFCA makes latest update to its public Datacube
18 April 2023
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
