AFCA is launching an exciting IT transformation to ensure AFCA provides a modern, efficient, and user-friendly experience for all.
At the centre of the improvements is a new online member portal which will revolutionise the AFCA member experience. The completely new system will be easy to use, reduce administration, and address pain points and frustrations raised by members at meetings and forums.
The member portal, alongside a consumer portal and new case management system, is currently being built, with a proposed launch in 2024.
This page includes information about the portal’s key features, implementation timeline, support available, and frequently asked questions.
Watch to learn more
Note: this video is an illustration only. Closer to launch, more detailed and accurate user guides, learning tools and modules will be available.
About the IT Transformation
AFCA is working to improve the efficiency and effectiveness of our service through modernised systems and new process.
AFCA new Member Portal addresses member feedback and pain points through a range of new features, processes, and ways of communicating.
Implementation resources and training
AFCA will provide members with resources and training to prepare for the new portal, as well as ongoing support after launch.
Get in touch
If you have any questions about the new member portal or AFCA’s IT transformation, please contact our membership team:
1300 56 55 62