Policies

Privacy policy

Privacy matters to us and we know it matters to you. We take people’s privacy very seriously and it is essential to us that we look after and secure information that we collect.

Whistleblower policy

Whistleblowers perform an essential function in the community, ensuring that public officials are held to account and private individuals operate within the confines of the law. Protection of whistleblowers is therefore integral to fostering transparency, promoting integrity and detecting misconduct.

Memorandums of understanding

MoU between AFCA and APRA

AFCA and the Australian Prudential Regulation Authority (APRA) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial system.

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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