Our staff are currently working from home. AFCA is well equipped to support this. AFCA’s main phone number and the new hotline will continue to operate while our people work from home.
For most users of AFCA’s services, they will see little change, however, some staff may only be available via email. Complaints can continue to be lodged online or via email at info@afca.org.au
Telephone
(free call within Australia)
1800 931 678
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add +61
International calls may incur a charge from your carrier
Online
Members
Significant event hotline
1800 337 444
Media
Mobile: 0466 929 659
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Fax
(03) 9613 6399
Interpreter service
131 450
National Relay Service
Voice Relay 1300 555 727
TTY 133 677
SMS Relay 0423 677 767
Social
