On Monday 17 June 2024, AFCA launched an online complaints portal.

If you have a complaint with AFCA and choose to create an account, you will be able to use the portal to manage your complaint throughout the AFCA process.

Find out more

Telephone
(free call within Australia)

1800 931 678
9:00am–5:00pm AEST/AEDT weekdays

Calls from an international number add 0061
International calls may incur a charge from your carrier

Members

1300 56 55 62
9:00am–5:00pm AEST/AEDT weekdays

membership@afca.org.au

accounts@afca.org.au

Feedback and complaints
about our service

Complete our online feedback form

Write to:
AFCA Service Complaints
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

Find out more

AFCA Independent
Assessor

The Independent Assessor can assess complaints about the standard of service provided by AFCA in handling a complaint.

independentassessor@afca.org.au

Post to:
Independent Assessor 
Australian Financial Complaints Authority 
GPO Box 3 
Melbourne VIC 3001  

Find out more

Significant event hotline

1800 337 444

Mail

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001

Fax

(03) 9613 6399

Interpreter service

131 450

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1

Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2

Provide the NRS with our phone number 1800 931 678.

For more information visit: About the National Relay Service

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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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