Our staff are currently working from home. AFCA is well equipped to support this. AFCA’s main phone number and the new hotline will continue to operate while our people work from home.

For most users of AFCA’s services, they will see little change, however, some staff may only be available via email. Complaints can continue to be lodged online or via email at info@afca.org.au

Telephone
(free call within Australia)

1800 931 678
9:00am–5:00pm AEST/AEDT weekdays

Calls from an international number add +61
International calls may incur a charge from your carrier

Members

1300 56 55 62
9:00am–5:00pm AEST/AEDT weekdays

membership@afca.org.au

accounts@afca.org.au

Significant event hotline

1800 337 444

Media

Mobile: 0466 929 659

media@afca.org.au

Mail

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001

Fax

(03) 9613 6399

Interpreter service

131 450

National Relay Service

Voice Relay 1300 555 727

TTY 133 677

SMS Relay 0423 677 767

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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