Telephone
(free call within Australia)
1800 931 678
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add +61
International calls may incur a charge from your carrier
Online
Members
Feedback and complaints
about our service
Complete our online feedback form
Write to:
AFCA Service Complaints
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Find out more
AFCA Independent
Assessor
independentassessor@afca.org.au
Post to:
Independent Assessor
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Significant event hotline
1800 337 444
Media
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Fax
(03) 9613 6399
Interpreter service
131 450
National Relay Service
Voice Relay 1300 555 727
TTY 133 677
SMS Relay 0423 677 767
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