Telephone
(free call within Australia)
1800 931 678
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add +61
International calls may incur a charge from your carrier
Online
Members
Significant event hotline
1800 337 444
Media
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Fax
(03) 9613 6399
Interpreter service
131 450
National Relay Service
Voice Relay 1300 555 727
TTY 133 677
SMS Relay 0423 677 767
Social
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.