Telephone
(free call within Australia)

1800 931 678
9:00am–5:00pm AEST/AEDT weekdays

Calls from an international number add 0061
International calls may incur a charge from your carrier

Members

1300 56 55 62
9:00am–5:00pm AEST/AEDT weekdays

membership@afca.org.au

accounts@afca.org.au

Feedback and complaints
about our service

Complete our online feedback form

Write to:
AFCA Service Complaints
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

Find out more

AFCA Independent
Assessor

The Independent Assessor can assess complaints about the standard of service provided by AFCA in handling a complaint.

independentassessor@afca.org.au

Post to:
Independent Assessor 
Australian Financial Complaints Authority 
GPO Box 3 
Melbourne VIC 3001  

Find out more

Significant event hotline

1800 337 444

Mail

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001

Fax

(03) 9613 6399

Interpreter service

131 450

National Relay Service

Voice Relay 1300 555 727

TTY 133 677

SMS Relay 0423 677 767

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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