Online financial guidance including tips on:
- managing your money
- borrowing and credit
- superannuation and retirement
- scams and more
- life insurance policy searches
National Debt Helpline
Financial counsellors provide information, support and advocacy to people in financial difficulty. Their services are free, independent and confidential.
Small Business Debt Helpline
Small business financial counsellors are qualified professionals who provide free advice to small business owners and sole traders in financial difficulty.
Tel: 1800 413 828
Community Legal Centres
Community legal centres are independent, not-for-profit community organisations that provide legal and related services to the public, focusing on the disadvantaged and people with special needs.
To find your nearest community legal centre, visit: clcs.org.au
Mob Strong, Debt Help
Part of the Financial Rights Legal Centre, Mob Strong, Debt Help is a free legal advice service about money matters for Aboriginal and Torres Strait Islander peoples from anywhere in Australia.
Australian Securities and Investments Commission (ASIC)
For inquiries and complaints relating to consumer protection matters in securities, futures, life insurance, general insurance, deposit-taking activities and the supervision of superannuation funds.
Tel: 1300 300 630
Australian Consumer and Competition Commission (ACCC)
The ACCC promotes competition and fair trading and regulates national infrastructure to make markets work for everyone.
Tel: 1300 302 502
Insurance Law Service
Free legal service available to anyone in Australia who would like advice on insurance law or in resolving a dispute with an insurer. Advice, information and referral about:
- home and contents insurance
- consumer credit insurance
- income protection insurance
- life insurance
- travel insurance
- motor vehicle insurance
Consumer Credit Legal Centres
Community legal centres that provide specialised legal advice, advocacy and counselling in financial services, particularly consumer credit, banking and debt recovery.
If you have a problem that relates to consumer affairs or fair trading, contact your state or territory body:
ACT: Access Canberra | 13 22 81
NSW: NSW Fair Trading | 13 32 20
NT: NT Consumer Affairs | 1800 019 319
QLD: Office of Fair Trading Queensland | 13 74 68
SA: SA Office of Consumer and Business Services (CBS) | 131 882
TAS: Tasmanian Consumer Affairs & Fair Trading | 1300 65 44 99
VIC: Consumer Affairs Victoria (CAV)| 1300 55 81 81
WA: WA Consumer Protection - Department Of Mines, Industry Regulation and Safety | 1300 304 054
Legal Aid Commissions
Legal Aid commissions provide services to disadvantaged clients in many areas of criminal, family and civil law, including free, confidential face-to-face legal advice and legal representation for eligible clients.
Other ombudsman schemes
Energy & Water Ombudsmen
NSW: 1800 246 545 website
QLD: 1800 662 837 website
SA: 1800 665 565 website
TAS: 1800 001 170 website (energy) website (water)
VIC: 1800 500 509 website
WA: 1800 754 004 website
No wrong door
Are you looking for a different dispute resolution or ombudsman service in Australia? Click on the links below to see who is available to help in each state.
Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Lifeline also helps with financial stress and problem gambling.
Tel: 13 11 14