Annual Review 2022–23

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Previous Annual Reviews

About this Annual Review

This Annual Review of the Australian Financial Complaints Authority (AFCA) details our operations and performance between 1 July 2022 and 30 June 2023.

The Review outlines how we have met our strategic priorities, purpose and vision, and our challenges over the financial year.

Unless otherwise stated, complaints data in this Review relates to complaints AFCA received during the 2022–23 financial year. 

The Review meets the reporting requirements for external dispute resolution (EDR) schemes set out in Australian Securities and Investments Commission (ASIC) Regulatory Guide 267.

The 2022–23 AFCA Datacube shows complaints data about AFCA members and provides some of the information required under ASIC Regulatory Guide 267. Find out more at

Published October 2023.


About the artwork

In recognition of our Reflect RAP, AFCA commissioned artwork by Edwin Lee Mulligan for our Melbourne and Sydney offices. The artwork is symbolic for our people and is a constant reminder of our reconciliation journey.
Edwin named the artwork Ngalimba, meaning loving energy: finding strength to help others. At AFCA, we walk alongside people from different backgrounds to ensure fair outcomes to financial disputes.

“This painting is about the first time I saw my Grandfather’s Country. Walking this Country, 
I realised each step represented each passing day. This work is about finding your inner strength to walk with others,” Edwin said. 

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