We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
Make a complaint
Severe weather icon

Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

Find out more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube
New Approaches Consultation 

AFCA is now consulting on its Responsible Lending and Appropriate Lending to Small Business Approaches.

Find out more
AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

Find out more
Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more
Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

Find out more
Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

Find out more
Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

Find out more

Latest news

21 SEP 23
​​AFCA introduces flexible public holiday leave and Women’s Health Leave​
The option to take public holidays flexibly and the introduction of women’s health leave are among new benefits the Australian Financial Complaints Authority (AFCA) has introduced in its enhanced leave policy.
11 SEP 23
​​AFCA named Employer of Choice in Australian HR Awards​
The Australian Financial Complaints Authority (AFCA) has been named Employer of Choice, Public Sector and NFP, at the Australian HR Awards 2023.
17 AUG 23
Consultation opens on AFCA’s new Appropriate Lending to Small Business Approach
Consultation is now open on the Australian Financial Complaints Authority’s proposed new Appropriate Lending to Small Business Approach.
View all latest news
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.