Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints
dating back to 1 January 2008.

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AFCA is on the road

Find out when the AFCA Financial Fairness Roadshow
is in a town near you.

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AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
11 OCT 19

Rappsville and Long Gully Road Fires significant event response

AFCA has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe.

24 SEP 19

Australian customers impacted by the collapse of UK travel firm Thomas Cook

UK travel firm Thomas Cook has stopped trading. As of 23 September 2019, all Thomas Cook bookings, flights and holidays have been cancelled.

18 SEP 19

AFCA makes submissions to two ASIC consultations

AFCA has made submissions in response to ASIC consultations, as part of our commitment to be a fair, ethical and trusted service.