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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints dating back to 1 January 2008.

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Current matters

Information on current matters we are considering.

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AFCA’s statement on the Royal Commission’s Final Report

The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into ...

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
20 FEB 19

AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review ...

05 FEB 19

Townsville floods significant event response

AFCA has activated its significant event response plan following the Townsville Inundation being declared a catastrophe on 4 February 2019 ...

04 FEB 19

AFCA's response to the Royal Commission Final Report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry handed down its final report to the ...