Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Consumers

Helpful information to help you make a complaint, including what we do, what you can complain to us about, and what to expect. 

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Small Business

Specific information for small businesses, including how we define small business and the monetary caps that apply to small business complaints.  

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AFCA’s statement on the Royal Commission’s Final Report

The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into ...

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
05 FEB 19

Townsville floods significant event response

AFCA has activated its significant event response plan following the Townsville Inundation being declared a catastrophe on 4 February 2019 ...

04 FEB 19

AFCA's response to the Royal Commission Final Report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry handed down its final report to the ...

21 DEC 18

Sydney Hail Storms significant event response

AFCA has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.