Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Make a complaint

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Consumers

Helpful information to help you make a complaint, including what we do, what you can complain to us about, and what to expect. 

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Small Business

Specific information for small businesses, including how we define small business and the monetary caps that apply to small business complaints.  

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Do you speak another language?

We provide a range of resources, including brochures and fact sheets, in different languages.

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
05 DEC 18

86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees the AFCA membership application of 86 organisations have now been cancelled.

03 DEC 18

AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

AFCA has provided a submission to the inquiry into ‘Credit and financial services targeted at Australians at risk of hardship’ by the ...

22 NOV 18

AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.