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Latest news

04 DEC 23
AFCA and ASIC sign memorandum
The Australian Financial Complaints Authority (AFCA) and the Australian Securities and Investments Commission (ASIC) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial services sector. 
04 DEC 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has published the details of 443 financial firms and Authorised Credit Representatives (ACRs) that have been expelled from AFCA.
16 NOV 23
Chief Ombudsman’s Address AFCA Member Forums
Welcome, again, to our Member Forum. Over the next two days, you will hear from our senior leaders and decision makers across our different product areas about the complaints we’re seeing and the emerging issues that we, together, will need to address in the near future. Whether you choose to attend one or all sessions, I hope you find the information and discussions useful. 
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