Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Bushfire disaster support

Helpful information if you have been affected by the ongoing 2019-2020 Australian bushfires. 

AFCA Bushfire Support Line: 1800 337 444

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AFCA Datacube

AFCA’s Datacube enables Australians to see how
financial firms are handling complaints.

View the Datacube

 

AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

Find out more
 

Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more
 

What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
11 FEB 20

South East Coast storms and flooding significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast ...

05 FEB 20

AFCA responds to compensation scheme of last resort consultation

The Australian Financial Complaints Authority (AFCA) has reconfirmed its strong support for creating a compensation scheme of last resort ...

30 JAN 20

AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of ...