We consider complaints about
Severe weather icon

Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

Find out more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube

Latest news

05 JUN 23
Article: Mortgage stress - getting on the front foot

By Chris Siemers 

Chris Siemers is an Ombudsman with the Australian Financial Complaints Authority.

05 JUN 23
Complaints paused due to firm insolvency - June 2023 update
As of 1 June 2023, the Australian Financial Complaints Authority (AFCA) had 4,875 open complaints involving 54 financial firms impacted by insolvency.
29 MAY 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has today published the details of 16 financial firms and authorised credit representatives who have failed to pay their AFCA membership levy and/or other fees.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.