We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Insurance

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Superannuation

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Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Latest news

07 OCT 24
AFCA launches consultation on superannuation death benefits Approach

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on draft amendments to AFCA’s Approach to superannuation death benefits.

03 OCT 24
Struggling with your mortgage? Why you should ask for help
Financial hardship can happen to anyone, often unexpectedly. It could result from job loss, a medical emergency or other circumstances affecting your ability to meet obligations like loan repayments.
03 OCT 24
​​Suncorp Bank changes legal name to Norfina Limited​
Suncorp-Metway Limited has changed its legal name to Norfina Limited as part of its transition to Australia and New Zealand Banking Group Limited (ANZ).
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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