Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Make a complaint

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Consumers

Helpful information to help you make a complaint, including what we do, what you can complain to us about, and what to expect. 

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Small Business

Specific information for small businesses, including how we define small business and the monetary caps that apply to small business complaints.  

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Do you speak another language?

We provide a range of resources, including brochures and fact sheets, in different languages.

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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