Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Bushfire disaster support

Helpful information if you have been affected by the ongoing 2019-2020 Australian bushfires. 

AFCA Bushfire Support Line: 1800 337 444

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AFCA Datacube

AFCA’s Datacube enables Australians to see how
financial firms are handling complaints.

View the Datacube

 

AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

Find out more
 

Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more
 

What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
23 JAN 20

Financial ombudsman launches dedicated bushfire hotline

The Australian Financial Complaints Authority (AFCA) has today launched a support hotline to ensure priority service for those impacted by ...

22 JAN 20

VIC, NSW and ACT hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT ...

02 JAN 20

AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires ...