We consider complaints about
Coronavirus disease (COVID-19) outbreak icon

Coronavirus disease (COVID-19) outbreak support

Helpful information if you have been affected by the Coronavirus disease (COVID-19) outbreak.

Find out more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube

Latest news

27 MAR 20
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.
23 MAR 20
AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

The Australian Financial Complaints Authority (AFCA) will modify its approach to dispute resolution to take into account all regulatory and legislative changes announced as part of Austra

12 MAR 20
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...