Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

GPO Box 3 Melbourne VIC 3001



From 1 November 2018, the Australian Financial Complaints Authority (AFCA) will provide
free, fast and binding dispute resolution to consumers and small businesses

This website is a temporary website built to house information for our members and complainants.

AFCA Rules and Operational Guidelines

The AFCA Rules, Operational Guidelines and interim funding model have now been approved. Click below to find out more

AFCA Rules AFCA funding

Stock 2 - AFCA 1

Stock 2 - AFCA 1

Letting your customers know about AFCA

Read the updated guidance for members

Learn more

If you currently have a complaint with your financial services provider,
contact one of the three external dispute resolution schemes