Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints
dating back to 1 January 2008.

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AFCA Datacube

AFCA’s Datacube enables Australians to see how
financial firms are handling complaints.

View the Datacube

 

AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
11 NOV 19

North Coast NSW Bushfires significant event response

AFCA has activated its significant event response following the North Coast NSW Bushfires in November 2019.

08 NOV 19

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority is bolstering its work in raising standards and minimising consumer harm, with the creation ...

06 NOV 19

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

AFCA’s new ‘Datacube’ enables Australians to see how Financial Firms are handling Complaints