Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints dating back to 1 January 2008.

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Current matters

Information on current matters we are considering.

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Feedback about our service

We value your feedback. Compliments, suggestions and complaints about AFCA’s service help us improve.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
22 MAY 19

AFCA to strengthen leadership team

AFCA has announced that it is recruiting for a number of newly-created senior roles.

15 MAY 19

AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints ...

02 MAY 19

Announcing Kathy Bowlen as the new Executive General Manager - Communications and Stakeholder Relations

The Australian Financial Complaints Authority is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General ...