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Credit, finance and loans

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Banking deposits and payments

Investments and financial advice

Superannuation
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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

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Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

05 JUN 23
Article: Mortgage stress - getting on the front foot

By Chris Siemers 

Chris Siemers is an Ombudsman with the Australian Financial Complaints Authority.

05 JUN 23
Complaints paused due to firm insolvency - June 2023 update
As of 1 June 2023, the Australian Financial Complaints Authority (AFCA) had 4,875 open complaints involving 54 financial firms impacted by insolvency.
29 MAY 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has today published the details of 16 financial firms and authorised credit representatives who have failed to pay their AFCA membership levy and/or other fees.
View all latest news
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