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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

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Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

15 FEB 24
AFCA publishes ‘lead decision’ to aid progress of Dixon cases
AFCA has published a “lead decision” that will assist decision making in the more than 1,900 Dixon Advisory and Superannuation Services (Dixon) complaints it has received to date.
19 JAN 24
AFCA documents approach to determining compensation in complaints against Financial Advice Firms where the RE of a MIS has become insolvent
AFCA has published its Approach to determining compensation in complaints against Financial Advice Firms where the Responsible Entity (RE) of a Managed Investment Scheme (MIS) has become insolvent.
15 JAN 24
AFCA issues its Approach to Lending to Small Business
The Australian Financial Complaints Authority (AFCA) has published its Lending to Small Business Approach (formally Appropriate Lending to Small Business Approach), which provides guidance for financial firms and small businesses about how it considers these complaints.
View all latest news
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