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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Credit, finance and loans
Insurance
Banking deposits and payments
Investments and financial advice
Superannuation

We consider complaints about

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Credit, finance and loans

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Insurance

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Banking deposits and payments

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Investments and financial advice

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Superannuation

Information about scams

Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has completed 11 and progressed another 2 Independent Review recommendations.

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Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

26 JUL 24
AFCA publishes annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) has published its

22 JUL 24
Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

08 JUL 24
Erlene Graanoogst appointed as EGM of Operational Excellence
AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.
View all latest news
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