Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints
dating back to 1 January 2008.

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AFCA Datacube

AFCA’s Datacube enables Australians to see how
financial firms are handling complaints.

View the Datacube

 

AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
10 DEC 19

AFCA confirms its approach to responsible lending will be fully aligned to ASIC's guidance

AFCA confirms its approach to responsible lending will be fully aligned to ASIC’s guidance

29 NOV 19

AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new ...

25 NOV 19

AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.