We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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Latitude Financial cyber attack

Information for individuals impacted by the Latitude Financial cyber attack.

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AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

29 MAY 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has today published the details of 16 financial firms and authorised credit representatives who have failed to pay their AFCA membership levy and/or other fees.
22 MAY 23
AFCA publishes second edition of bi-annual Systemic Issues Insights Report
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the second edition of its bi-annual AFCA FY22-23 Systemic Issues Insights Report.
12 MAY 23
AFCA accredited as a Family Friendly Workplace
In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.
View all latest news
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