Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints dating back to 1 January 2008.

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We're hiring

We're currently recruiting for a number of roles across the organisation.

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We value your feedback. Compliments, suggestions and complaints about AFCA’s service help us improve.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
16 AUG 19

AFCA raises issues based on complaints about Forex Financial Services

AFCA has received a high volume of complaints regarding services allegedly provided by Forex Financial Services.

29 JUL 19

AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman ...

12 JUL 19

AFCA delivers $83m win for consumers and small business

Australian consumers and small businesses with financial complaints have collected over $83 million through AFCA in its first six months of ...