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Latest news

02 AUG 21
AFCA outlines latest efficiency measures
A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
28 JUL 21
AFCA appoints six new ombudsmen
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
07 JUL 21
Commonwealth Bank of Australia system outages
The Australian Financial Complaints Authority (AFCA) is aware that the Commonwealth Bank of Australia (CBA) experienced system outages in June and July 2021. The purpose of this information is to provide early communication for consumers who may have been impacted.
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