Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints dating back to 1 January 2008.

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Current matters

Information on current matters we are considering.

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Royal Commission updates

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry delivered ...

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
15 MAY 19

AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints ...

02 MAY 19

Announcing Kathy Bowlen as the new Executive General Manager - Communications and Stakeholder Relations

The Australian Financial Complaints Authority is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General ...

26 MAR 19

AFCA meets with flood-affected Townsville community to offer financial dispute assistance

AFCA is in Townsville again today to meet with those affected by the recent Townsville floods.