We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
Start a complaint
Information about scams

Consumer Portal

Find out more about AFCA's new online complaints portal.

Read more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube
AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

Find out more
Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more
Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

Find out more
Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

Find out more
Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

Find out more

Latest news

13 JUN 24
AFCA seeks feedback on proposed annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) is seeking feedback on its proposed

31 MAY 24
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
29 MAY 24
Peter Kell to chair AFCA’s consumer advisory panel

Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.

View all latest news
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.