Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints dating back to 1 January 2008.

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Current matters

Information on current matters we are considering.

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Royal Commission updates

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry delivered ...

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
20 MAR 19

Consultation now open on AFCA Rules changes

AFCA is seeking submissions on proposed changes to its Rules which will expand its jurisdiction to deal with eligible complaints about ...

12 MAR 19

Bunyip bushfires significant event response

AFCA has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 8 March 2019 by the ...

07 MAR 19

AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system

AFCA made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system.