Year published

15 APR 21
Tropical Cyclone Seroja
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following Tropical Cyclone Seroja being declared a catastrophe on 14 April 2021 by the Insurance Council of Australia (ICA).
22 MAR 21
New South Wales and South East Queensland storms and floods event 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales and South East Queensland storms and floods event 2021 being declared a catastrophe from 22 March 2021 by the Insurance Council of Australia (ICA).
05 FEB 21
Perth Hills bushfires
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Perth Hills bushfires being declared a catastrophe from 5 February 2021 by the Insurance Council of Australia (ICA).
04 NOV 20
South East Queensland Halloween hailstorms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland Halloween hailstorms being declared a catastrophe from 1 November 2020 by the Insurance Council of Australia (ICA).
05 MAY 20
ME Bank change to redraw facility

The Australian Financial Complaints Authority has activated its significant event response plan following a change to a redraw feature on one of ME Bank’s home loan products.

12 MAR 20
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...
11 FEB 20
South East Coast storms and flooding significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast storms and flooding being declared a catastrophe from

22 JAN 20
VIC, NSW and ACT hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT hailstorms being declared a catastrophe on 21 January

20 DEC 19
South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 N

09 NOV 19
Australian Bushfires 2019-2020 significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Australian Bushfires 2019-2020, being declared a catastrophe on 9 Nove

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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