12 MAR 20
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...
11 FEB 20
South East Coast storms and flooding significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast storms and flooding being declared a catastrophe from

22 JAN 20
VIC, NSW and ACT hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT hailstorms being declared a catastrophe on 21 January

20 DEC 19
South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 N

09 NOV 19
Australian Bushfires 2019-2020 significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Australian Bushfires 2019-2020, being declared a catastrophe on 9 Nove

09 NOV 19
North Coast NSW Bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Mid North Coast NSW Bushfires, being declared a catastrophe on 9 Novem

11 OCT 19
Rappsville and Long Gully Road Fires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe

If you were affected by a significant event:

  1. Lodge a claim directly with your insurer or insurance broker
  2. If you are unable to contact your insurance broker or are unhappy with their response, contact your insurer directly or lodge a complaint with us
  3. If you are not happy with the outcome of your claim, delays with the claim, the proposed settlement or the service you have received, lodge a complaint with us