04 NOV 20
South East Queensland Halloween hailstorms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland Halloween hailstorms being declared a catastrophe from 1 November 2020 by the Insurance Council of Australia (ICA).
05 MAY 20
ME Bank change to redraw facility

The Australian Financial Complaints Authority has activated its significant event response plan following a change to a redraw feature on one of ME Bank’s home loan products.

12 MAR 20
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...
11 FEB 20
South East Coast storms and flooding significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast storms and flooding being declared a catastrophe from

22 JAN 20
VIC, NSW and ACT hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT hailstorms being declared a catastrophe on 21 January

20 DEC 19
South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 N

09 NOV 19
Australian Bushfires 2019-2020 significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Australian Bushfires 2019-2020, being declared a catastrophe on 9 Nove

09 NOV 19
North Coast NSW Bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Mid North Coast NSW Bushfires, being declared a catastrophe on 9 Novem

11 OCT 19
Rappsville and Long Gully Road Fires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.