Year published
New South Wales and South East Queensland storms and floods event 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales and South East Queensland storms and floods event 2021 being declared a catastrophe from 22 March 2021 by the Insurance Council of Australia (ICA).Perth Hills bushfires
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Perth Hills bushfires being declared a catastrophe from 5 February 2021 by the Insurance Council of Australia (ICA).South East Queensland Halloween hailstorms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland Halloween hailstorms being declared a catastrophe from 1 November 2020 by the Insurance Council of Australia (ICA).ME Bank change to redraw facility
The Australian Financial Complaints Authority has activated its significant event response plan following a change to a redraw feature on one of ME Bank’s home loan products.
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...South East Coast storms and flooding significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast storms and flooding being declared a catastrophe from
VIC, NSW and ACT hailstorms significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT hailstorms being declared a catastrophe on 21 January
South East Queensland hailstorms significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 N
Australian Bushfires 2019-2020 significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Australian Bushfires 2019-2020, being declared a catastrophe on 9 Nove
North Coast NSW Bushfires significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Mid North Coast NSW Bushfires, being declared a catastrophe on 9 Novem
If you were affected by a significant event:
- Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
- If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
- If you are not happy with the outcome, lodge a complaint with us.
