The new member portal will launch on Monday 17 June 2024.
AFCA will provide resources and training opportunities for members to prepare for the new system, and also ongoing support after launch.
Member portal video tutorials
Click each step below to expand the section and view the related explainer videos:
1. Getting started
2. Admin
3. Case handling
eLearning modules
AFCA has publish two eLearning modules for its new member portal, including one on case handling and one on administrative tasks.
These can be found in the existing member portal (Secure Services). Login here.
Process guides (how-to guides)
AFCA will publish a range of process guides in late May 2024.
