The new member portal will launch on Monday 17 June 2024.

AFCA will provide resources and training opportunities for members to prepare for the new system, and also ongoing support after launch. 

Indicative timeline

April

  • Updates from AFCA

May

  • Training activities 

June

  • Launch
  • Post go-live support available to members

Communication

AFCA will be keeping members updated on key features, training, support and the launch timeline through a variety of channels. 

  • Monthly Member News email  
  • Regular updates to the new member portal hub
  • Member Forum

Training and support on transition

To assist members to adopt the new systems, we will publish a detailed range of resources and training in May 2024:

  • How-to-guides 
  • Video tours and tutorials 
  • Interactive learning modules for complaints handling staff 
  • Post go-live support

Get in touch

If you have any questions about the new systems or the implementation timeline, please contact our membership team: 

  • membership@afca.org.au 
  • 1300 56 55 62 
  • www.afca.org.au/members
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