Training resources
AFCA has published short video tutorials about key features and functions of the new consumer portal.
About the IT transformation and new consumer portal
AFCA is launching an exciting IT transformation to ensure AFCA provides a modern, efficient, and user-friendly experience for all.
This includes a new consumer portal to provide complainants and their representatives with a modern, intuitive way to submit and track their complaint throughout the AFCA process.
The consumer portal, alongside a new member portal and new case management system will launch on Monday 17 June 2024.
This page includes information about the portal’s key features, implementation timeline, support available, and accessibility features.
Key features
The new consumer portal will provide complainants and their representatives with a modern, intuitive way to submit and track their complaint throughout the AFCA process.
Implementation resources and training
AFCA will provide resources and training opportunities for consumers and their representatives to prepare for the new system, and also ongoing support after launch.
Accessibility
The consumer portal is being developed in line with Web Content Accessibility Guidelines (WCAG) to ensure it meets modern accessibility requirements.
Get in touch
If you have any questions about the new consumer portal or AFCA’s IT transformation, please contact us by emailing info@afca.org.au.
