Timeline subject to change
The consumer portal is in development so this timeline may change. To ensure consumer representatives are prepared to use the portal on day one, training resources will be available 4-6 weeks prior to launch. AFCA will update representatives on any changes to its timeline but encourages stakeholders to visit this page regularly for the latest information.
The new consumer portal and other systems are currently being built.
AFCA will provide resources and training opportunities for consumers and their representatives to prepare for the new system, and also ongoing support after launch.
Indicative timeline
September - December 2023
- Regular updates from AFCA
- Testing
Early 2024 (6-8 weeks before launch)
- Webinar
- Training resources available
March 2024
- New consumer portal launches
- Post go-live support available
All open cases and the previous six months of closed cases will be migrated to our new system at the time of launchCommunication
AFCA will be keeping consumer representatives updated on key features, training, support and the launch timeline through a variety of channels.
- Special webinar
- Meetings with consumer representatives
New online hub for regular updates and resources.
https://www.afca.org.au/newconsumerportal
Training and support on transition
To assist consumer representatives to adopt the new systems, we will be launching a detailed range of resources and training:
- How-to-guides
- Video tours and tutorials
- Access to support via the website hub
Get in touch
If you have any questions about the new systems or the implementation period, please contact us:
