Timeline subject to change

The consumer portal is in development so this timeline may change. To ensure consumer representatives are prepared to use the portal on day one, training resources will be available 4-6 weeks prior to launch. AFCA will update representatives on any changes to its timeline but encourages stakeholders to visit this page regularly for the latest information. 

The new consumer portal and other systems are currently being built.

AFCA will provide resources and training opportunities for consumers and their representatives to prepare for the new system, and also ongoing support after launch.

Indicative timeline

September - December 2023

  • Regular updates from AFCA
  • Testing

Early 2024 (6-8 weeks before launch)

  • Webinar
  • Training resources available

March 2024

  • New consumer portal launches
  • Post go-live support available
All open cases and the previous six months of closed cases will be migrated to our​ new system at the time of launch​

Communication ​

AFCA will be keeping consumer representatives updated on key features, training, support and the launch timeline through a variety of channels.​

  • Special webinar​
  • Meetings with consumer representatives​

New online hub for regular updates and resources.​


Training and support on transition

To assist consumer representatives to adopt the new systems, we will be launching a detailed range of resources and training:​

  • How-to-guides​
  • Video tours and tutorials​
  • Access to support via the website hub

Get in touch

If you have any questions about the ​new systems or the implementation period, ​please contact us:


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