The new consumer portal will launch on Monday 17 June 2024.

AFCA will provide resources and training opportunities for consumers and their representatives to prepare for the new system, and also ongoing support after launch.

Register for our training webinar

AFCA is holding special training webinars for consumer representatives that wish to learn about its new consumer portal – which will launch on Monday 17 June 2024. 

Each webinar will teach representatives how to use the new consumer portal for themselves and assist consumers to: 

  • lodge complaints 
  • communicate with AFCA 
  • share documents 
  • manage one or more complaints on behalf of consumers 
  • and more. 

Each webinar includes the same training and information, so representatives only need to register for their preferred session date and time. 

Register here



  • Regular updates from AFCA


  • Webinar
  • Training resources available


  • New consumer portal launches
  • Post go-live support available
All open cases and the previous six months of closed cases will be migrated to our​ new system at the time of launch​

Communication ​

AFCA will be keeping consumer representatives updated on key features, training, support and the launch timeline through a variety of channels.​

  • Special webinar​
  • Meetings with consumer representatives​

New online hub for regular updates and resources.​

Training and support on transition

To assist consumer representatives to adopt the new systems, we will be launching a detailed range of resources and training:​

  • How-to-guides​
  • Video tours and tutorials​
  • Access to support via the website hub

Get in touch

If you have any questions about the ​new systems or the implementation period, ​please contact us:

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