The new consumer portal will launch on Monday 17 June 2024
Consumer portal video tutorials
Click each step below to expand the section and view the related tutorial videos:
1. Getting started
2. Complaint management
3. Communication and document sharing
4. Service complaint and feedback
5. Other
All open cases and the previous six months of closed cases will be migrated to our new system at the time of launchCommunication
AFCA will be keeping consumer representatives updated on key features, training, support and the launch timeline through a variety of channels.
- Special webinar
- Meetings with consumer representatives
New online hub for regular updates and resources.
https://www.afca.org.au/newconsumerportal
Get in touch
If you have any questions about the new systems or the implementation period, please contact us:
