The Australian Financial Complaints Authority (AFCA) provides consumers and small businesses with free, fast and binding dispute resolutions for financial complaints. AFCA replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).
AFCA employs highly qualified professionals whose expertise includes complaint resolution, law, accountancy, finance, insurance and superannuation. Their experience contributes significantly to the quality of the dispute resolution service provided by AFCA.
AFCA also employs skilled professionals in information technology, communications and administration.
AFCA staff must be committed to achieving fair and timely outcomes for consumers and small businesses in an independent and impartial manner. While a legal qualification is not necessary for all positions at AFCA, an interest in the law and its application in the financial services industry are essential.
AFCA offers a friendly work environment with an emphasis on work–life balance, as well as professional development.
Our values are aimed at being an outward-facing, service-driven organisation that provides quality outcomes to consumers, small businesses and financial firms.
We encourage potential job applicants to regularly review our current vacancies.
Staff at AFCA are experts in areas of alternative dispute resolution, law, banking and finance, insurance, investments, accountancy, communications, IT and technology.
We are committed to providing fair and timely outcomes to consumers, small businesses and financial firms – and to demonstrate the values of humanity, organisational efficiency and effectiveness, and trust. AFCA is a collaborative and friendly organisation that encourages professional development and work–life balance.
Being an employee of AFCA has many other benefits including extensive training opportunities, salary packaging and an employee assistance program.
AFCA prides itself on providing training and professional development to staff to further their careers and skills. Legal staff can undertake training to attain CPD points.
Salary packaging allows staff to reduce the amount of salary they receive and request AFCA reimburse them for certain expenses in lieu of this salary. This may reduce the income tax payable by the employee. This is most likely to be the outcome for staff whose salary is higher than $80,000 per annum. The amount of gross salary forgone is not included in an employee’s taxable income and does not affect the amount of basic Medicare levy payable. Most fringe benefits are included in income tests relating to government benefits and obligations.
Salary packaging for meals entertainment allows staff to reduce the amount of salary they will receive and request AFCA to reimburse them for certain expenses in lieu of this salary. This may have the effect of reducing the income tax payable by the employee.
Staff are eligible for free counselling sessions on- and offsite. These confidential sessions are provided by an external organisation.
AFCA recognises the importance of ensuring our staff are equipped with the skills and knowledge to support and achieve our business objectives. The development of a robust learning and development framework has enabled us to provide staff with the structure necessary to provide learning opportunities that will contribute to their career goals.
Through the provision of high quality, tailored learning and development solutions, staff are provided with the opportunity to develop organisational knowledge and core business skills within a holistic and highly supportive environment.
To contact the People and Development team at AFCA please email careers@AFCA.org.au
When applying for a position with AFCA, you will need to supply two documents:
Your cover letter should demonstrate your understanding of the role and the job requirements. Cover letters normally should be no longer than one page and they must state the job title. Remember to proofread your cover letter for spelling and grammatical errors.
Your resume should be logically and clearly structured and should highlight your employment history and achievements. The language should be simple, with no spelling or grammatical errors. It should be easy to read, with only one font used. Your resume does not need to include a cover sheet or a photograph of yourself.