AFCA uses expert Panels to make Determinations about particularly complex complaints we receive. Panel members are appointed by the AFCA Board based on their objectivity, qualifications, experience and relevant personal qualities.

Each panel that is formed to make a Determination will normally have three members – a Chair (an AFCA Ombudsman), an industry representative and a consumer representative.

AFCA has a large pool of Panel members covering consumer and industry specialist experience to draw on to ensure that the correct expertise is applied to each complaint.

Consumer representatives

  • Anna Nightingale (Investments; General Insurance; Life Insurance) 
  • April Blair (Life Insurance; Superannuation) 
  • Bill Mitchell (Investments) 
  • Catherine Wolthuizen (Investments)
  • Mukesh Haikerwal (Life Insurance; Medical; Superannuation)
  • Paul Holmes (Investments; Stockbroking)
  • Paul O'Shea (Investments)
  • Peter Gartlan (General Insurance)
  • Stephen Duffield (Investments; General Insurance)

Industry representatives

  • Alex Knipping (Stockbroking) 
  • Annabelle Butler (General Insurance)
  • Beth McConnell (Life Insurance; Superannuation) 
  • Bob Emery (Life Insurance) 
  • Bruce Beakey (Investments) 
  • Corin Jacka (Investments)
  • David Watson (Life Insurance; Medical; Superannuation)
  • Gary Cumberbatch (Banking & Finance)
  • Gavin Wright (Investments)
  • Graham Slater (Life Insurance)
  • Howard Williams (Life Insurance)
  • Ian Enright (General Insurance; Life Insurance) 
  • Ian Rosenberg (Stockbroking) 
  • Ian Wylie (Banking & Finance) 
  • Jason Fallscheer (Banking & Finance)
  • Jenny Diggle (Investments; Life Insurance)
  • Joel Rozen (Banking & Finance) 
  • John Trowbridge (Life Insurance) 
  • Martin McIntosh (Investments) 
  • Matthew Wigzell (Stockbroking) 
  • Michael Miller (Investments)
  • Mike Britton (Traditional Trustee)
  • Pamela McAlister (Superannuation)
  • Patrick Sweeney (Investments) 
  • Paul Francis (Life Insurance; Superannuation) 
  • Phil Campbell (Investments)
  • Philip Oswald (General Insurance) 
  • Pina Venn (Life Insurance; Superannuation)
  • Rebecca Jaffe (Banking & Finance) 
  • Reece Williams (General Insurance) 
  • Richard King (Medical) 
  • Robyn Napier (Life Insurance; Medical; Superannuation) 
  • Russell McKimm (Investments; Stockbroking)
  • Terry Wakefield (General Insurance)
  • Tim Webber (Medical)