AFCA uses expert Panels to make Determinations about particularly complex complaints we receive. Panel members are appointed by the AFCA Board based on their objectivity, qualifications, experience and relevant personal qualities.

Each panel that is formed to make a Determination will normally have three members – a Chair (an AFCA Ombudsman), an industry representative and a consumer representative.

AFCA has a large pool of Panel members covering consumer and industry specialist experience to draw on to ensure that the correct expertise is applied to each complaint.

Consumer representatives

  • Amy Knox (Banking & Finance; General Insurance; Life Insurance; Superannuation)
  • Anna Nightingale (Banking & Finance; Investments; General Insurance; Life Insurance; Superannuation)
  • Dr Annette Carruthers (Life Insurance; Investments; Superannuation; Medical) 
  • Bill Mitchell (Investments; Stockbroking; Superannuation)
  • Catherine Wolthuizen (Banking & Finance; General Insurance; Life Insurance; Investments; Superannuation; Stockbroking)
  • Ian Hamm (All product streams)
  • Jane Foley (Banking & Finance; General Insurance; Superannuation)
  • Dr Laurie Warfe (Superannuation; General Insurance; Medical)
  • Mukesh Haikerwal (General Insurance; Medical; Superannuation)
  • Owen Bradfield (Medical)
  • Paul O'Shea (Banking & Finance; General Insurance; Life Insurance; Investments; Superannuation; Stockbroking; Traditional Trustee)
  • Peter Gartlan (General Insurance)
  • Philip Cullum (Banking & Finance)
  • Richard King (Life Insurance; Medical) 
  • Stephen Duffield (All product streams)

Industry representatives

  • Alex Knipping (Investments; Stockbroking) 
  • Annabelle Butler (General Insurance)
  • Andrew Moffat (Banking & Finance; Mediation)
  • Beth McConnell (Superannuation) 
  • Bob Emery (Banking & Finance; Life Insurance; Investments; Superannuation) 
  • Brad Fox (Investments)
  • Bruce Beakey (Investments) 
  • Bruce Debenham (Banking & Finance)
  • Corin Jacka (Life Insurance; Investments; Superannuation)
  • Dallas Booth (General Insurance)
  • David Watson (Life Insurance; Medical; Superannuation)
  • Gavin Wright (Life Insurance; Investments; Superannuation; Stockbroking; Traditional Trustee)
  • Graham Slater (Life Insurance; Investments; Superannuation)
  • Ian Enright (General Insurance; Life Insurance) 
  • Ian Rosenberg (Investments; Stockbroking) 
  • Ian Wylie (General Insurance; Superannuation; Traditional Trustee) 
  • Jason Chong (Banking & Finance)
  • Jason Fallscheer (Banking & Finance)
  • Jenny Diggle (Investments; Life Insurance)
  • Joann Condon (Investments; Stockbroking)
  • John Trowbridge (Life Insurance) 
  • Lynda Purcell (Superannuation)
  • Martin McIntosh (Investments) 
  • Matthew Wigzell (Investments; Stockbroking) 
  • Michael Miller (Life Insurance; Investments; Superannuation)
  • Nicole Kroesche (Medical)
  • Pamela McAlister (Life Insurance; Superannuation)
  • Paul Francis (Life Insurance; Superannuation) 
  • Paul Muir (General Insurance)
  • Philip Oswald (General Insurance) 
  • Rebecca Jaffe (Banking & Finance) 
  • Reece Williams (General Insurance) 
  • Robyn Napier (Life Insurance; Medical; Superannuation)
  • Russell Jones (Medical) 
  • Russell McKimm (Investments; Stockbroking)
  • Terry Wakefield (General Insurance)
  • Tim Donahoo (Banking & Finance)
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