AFCA uses expert Panels to make Determinations about particularly complex complaints we receive. Panel members are appointed by the AFCA Board based on their objectivity, qualifications, experience and relevant personal qualities.

Each panel that is formed to make a Determination will normally have three members – a Chair (an AFCA Ombudsman), an industry representative and a consumer representative.

AFCA has a large pool of Panel members covering consumer and industry specialist experience to draw on to ensure that the correct expertise is applied to each complaint.

Consumer representatives

  • Anna Nightingale (Banking & Finance; Investments; General Insurance; Life Insurance; Superannuation)
  • Dr Annette Carruthers (Life Insurance; Investments; Superannuation; Medical) 
  • April Blair (All product streams) 
  • Bill Mitchell (Investments; Stockbroking) 
  • Catherine Wolthuizen (Banking & Finance; General Insurance; Life Insurance; Investments; Superannuation; Stockbroking)
  • Ian Hamm (All product streams)
  • Mukesh Haikerwal (General Insurance; Medical; Superannuation)
  • Paul Holmes (Banking & Finance; General Insurance; Life Insurance; Investments; Superannuation; Stockbroking; Medical)
  • Paul O'Shea (Banking & Finance; General Insurance; Life Insurance; Investments; Superannuation; Stockbroking; Traditional Trustee)
  • Peter Gartlan (General Insurance)
  • Stephen Duffield (All product streams)

Industry representatives

  • Alex Knipping (Investments; Stockbroking) 
  • Annabelle Butler (General Insurance)
  • Andrew Moffat (Banking & Finance; Mediation)
  • Beth McConnell (Superannuation) 
  • Bob Emery (Banking & Finance; Life Insurance; Investments; Superannuation) 
  • Bruce Beakey (Investments) 
  • Corin Jacka (Life Insurance; Investments; Superannuation)
  • David Watson (Life Insurance; Medical; Superannuation)
  • Gary Cumberbatch (Banking & Finance)
  • Gavin Wright (Life Insurance; Investments; Superannuation; Stockbroking)
  • Graham Slater (Life Insurance; Investments; Superannuation)
  • Howard Williams (Life Insurance)
  • Ian Enright (General Insurance; Life Insurance) 
  • Ian Rosenberg (Investments; Stockbroking) 
  • Ian Wylie (General Insurance; Superannuation; Traditional Trustee) 
  • Jason Fallscheer (Banking & Finance)
  • Jenny Diggle (Investments; Life Insurance)
  • Joel Rozen (Banking & Finance) 
  • John Trowbridge (Life Insurance) 
  • Dr Laurie Warfe (Superannuation; General Insurance; Medical)
  • Lynda Purcell (Superannuation)
  • Martin McIntosh (Investments) 
  • Matthew Wigzell (Investments; Stockbroking) 
  • Michael Miller (Life Insurance; Investments; Superannuation)
  • Mike Britton (Traditional Trustee)
  • Pamela McAlister (Life Insurance; Superannuation)
  • Patrick Sweeney (Investments) 
  • Paul Francis (Life Insurance; Superannuation) 
  • Phil Campbell (Life Insurance; Investments; Superannuation)
  • Philip Oswald (General Insurance) 
  • Pina Venn (Life Insurance; Superannuation)
  • Rebecca Jaffe (Banking & Finance) 
  • Reece Williams (General Insurance) 
  • Richard King (Life Insurance; Medical) 
  • Robyn Napier (Life Insurance; Medical; Superannuation) 
  • Russell McKimm (Investments; Stockbroking)
  • Terry Wakefield (General Insurance)
  • Tim Webber (Medical)
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