Thursday 27 June 6:00pm - 12:00am AEST
We will be applying a portal upgrade between 6:00pm and 12 midnight. You may find the service unavailable during this time. If you encounter any error, please log out and try again after 12:00 AM. Thank you for your patience while we perform this upgrade.
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Welcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.