关于AFCA

Australian Financial Complaints Authority (AFCA)是一家独立的外部争议解决机构。

AFCA为个人和小企业提供免费、公平和灵活的服务,以解决有关金融产品和服务的投诉。

我们可以处理各种各样的问题,包括:

  • 银行交易和信用清单中的错误
  • 您的财务状况发生变化以致难以偿还贷款、信用卡和短期融资
  • 保险索赔(例如汽车、房屋及财产、宠物、旅行、收入保护和创伤保险)遭拒
  • 投资建议不当
  • 受托人关于退休金福利分配的决定。

我们能做什么

如果您无法直接跟您的金融机构解决您的投诉,您可以联系AFCA。

我们可以帮助您解决投诉,而无需担心上法庭的费用和压力。除非您愿意如此,否则在提交投诉时无需获得法律或其他建议。

口译服务

如果英语不是您的母语,我们可以安排免费的口译服务。拨打免费口译服务电话131 450,
或拨打1800 931 678*联系我们,由我们为您安排口译员。

联系我们

如需与我们的工作人员联系,请致电1800 931 678*。

*墨尔本时间上午9点至下午5点。使用澳大利亚固定电话拨打此号码免费。使用手机拨打电话可能会收取费用,请与您的电信运营商联系。

更多信息

关于我们服务的反馈

请填写反馈表(PDF反馈表)向我们提供有关我们服务的反馈(表扬、建议或投诉)。

其他联系方式

Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

 

电子邮件:info@afca.org.au

传真:(03)9613 6399

网站:www.afca.org.au

收听音频:AFCA如何提供帮助

此音频文件解释了AFCA如何帮助人们解决有关金融产品或服务的投诉,以及我们可以考虑的投诉类型。

投诉表格——可打印版本

如果您希望打印后填写,请使用此版本的AFCA投诉表格。表格中提供了说明。

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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