Updated: 30 October 2023

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Appropriate Lending to Small Business Approach.

The consultation period is from 18 August to 29 September, 2023.

Consultation on our new Responsible Lending Approach, already underway, is open until Monday 11 September.

These two documents will help complainants and financial firms better understand how AFCA approaches complaints and reaches decisions in these areas.

AFCA cares about the feedback and valuable insights of all stakeholders and invites them to provide comments or make a submission.

Visit the new Approaches Consultation page for more information.

 

Published: 17 August 2023

 

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.