AFCA has published its Independent Review response Quarterly Update for March 2023.

AFCA has continued work in response to the Independent Review making progress across 12 recommendations, with work complete on four of these.  

Since the last quarterly update in December 2022, AFCA has commenced its consultation on proposed changes to its Rules and Operational Guidelines. The proposed changes to the Rules and Operational Guidelines have been developed to address recommendations made in the Independent Review.

Read the update and visit the Independent Review dashboard here.

Published: 26 April 2023

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.