AFCA has updated its copyright notice to include further details about when an entity may reproduce or publish a de-identified determination published on the AFCA website.
AFCA’s copyright notice has also been added to the Search Published Decisions page of the AFCA website.
Published: 21 February 2023
Media enquiries firstname.lastname@example.org
The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.