If you require access to any previous EDR scheme documents not listed here, please contact publications@afca.org.au

CIO Rules

CIO Rules 10th Edition - August 2016

FOS Reports

Annual Review 2017-18

Annual Review Snapshot 2017-18

Comparative Tables 2017-18

For earlier FOS reports please email publications@afca.org.au

FOS Terms of Reference

Disputes first lodged with FOS on or after 1 January 2018
ASIC-approved Terms of Reference effective from 1 January 2018

Disputes first lodged with FOS from 1 January 2015 to 31 December 2017
ASIC-approved Terms of Reference effective from 1 January 2015

Disputes first lodged with FOS from 1 January 2014 to 31 December 2014
ASIC-approved Terms of Reference effective from 1 January 2014

Disputes first lodged with FOS from 1 January 2012 to 31 December 2013:
ASIC-approved Terms of Reference effective from 1 January 2012

FOS Operational Guidelines

Operational Guidelines as at 1 January 2018

Operational Guidelines as at 1 January 2015

Operational Guidelines as at 12 May 2014

Operational Guidelines as at 1 May 2012

FOS Submissions

2018

FOS Response to the Financial Services Royal Commission
Submission made in February 2018

FOS submission to the Financial Services Royal Commission (Round 3 Hearings)
Submission made in June 2018

2017

Review of Community Legal Centre Services NSW
Submission made in October 2017

Treasury Laws Amendment (Putting Consumers First - Establishment of the Australian Financial Complaints Authority) Bill 2017
Submission made to the Senate Economics Legislation Committee in September 2017

Crowd sourced funding - ASIC Consultation Papers 288 and 289
Submission made to ASIC in August 2017 

Industry codes in the financial sector
Submission made to ASIC Enforcement Review in August 2017

Improving dispute resolution in the financial system - FOS submission to Consultation Paper
Submission made in June 2017

Review of the financial system external dispute resolution framework - FOS response to Supplementary Issues Paper 
Submission made in June 2017

Inquiry into lending to primary production customers
Submission made in May 2017

Proposed product intervention powers and design and distribution obligations
Submission to Treasury made in March 2017

Inquiry into consumer protection in the banking, insurance and financial sector
Submission made in March 2017

Review of the financial system external dispute resolution framework - FOS Response to the Interim Report
Submission made in February 2017

Regulation of time-sharing schemes - ASIC Consultation Paper 272
Submission made in January 2017

 

For earlier FOS submissions please email publications@afca.org.au

FOS Brochures

FOS Fact sheets

FOS approach