AFCA’s new member portal is live. All members will need to register for the new portal because Secure Services – including previous passwords – have been deactivated.  

This means each member contact who needs access to the member portal (including case handling and/or administration purposes) will need to create a new account with a new password. Visit afca.org.au/members and click ‘Login to the member portal’ to create your new account. 

If you have not yet made a new account, you will need to create new login credentials. Follow these steps: 

1. Click the sign in button in the top right hand corner of the portal homepage. 
2. Click ‘sign up now’ below the ‘sign in’ button. 
3. Enter your email address and click ‘send verification code’. Note, you will need to use the email associated with your membership. Once an email address has been used to create a portal account, it cannot be used again by another user.  
4. You will receive a verification code by email from msonlineservicesteam@microsoftonline.com. Enter this code into the ‘verification code’ field and click ‘verify code’. If you do not receive a verification code, check your spam folder, or click ‘send new code’. You may also need to check with your organisation’s IT security to release this email if it is caught in a security email filter. 
5. Enter a password that is 8-16 alphanumerical characters, and with at least one uppercase letter, a digit, and a symbol. Confirm new password by entering it again. 
6. Enter your given name and surname, and click ‘create’. 
7. You will need to verify your account again with a new verification code. You only need to verify your account twice when creating an account.  

Please note, Secure Services credentials will not work in the new member portal. You will need to create a new account using the email address associated with your membership, and create a new password.   

You can find a short video tutorial on how to sign up to the member portal here. 

Not working?  

Remember to register for the new member portal – do not attempt to sign in without first creating an account. The new member portal will not recognise your Secure Services password. 

You will need to use the email address associated with your membership. After logging in, you can change your email address in profile preferences. If you receive an error, it may be that the email address you entered has already been used by another person, or you are not using the email address we have on file.  Once an email address has been used for an account, it cannot be used again.