The complaint fee schedule consolidates the fee structure to reduce complexities and encourage early resolution of complaints.
FY23 fee schedule
Between 1 July 2022 and 30 June 2023
All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.
|
Fee schedule |
Fees |
|---|---|
|
Closed before Referral |
$0 |
|
Rules assessment |
$0 |
|
Registration and Referral |
$75 |
|
Fast Track – Case Management |
$890 |
|
Case Management (CM1, CM2, CM – Conciliation, Preliminary View) |
$1,745 |
|
Fast Track – Decision |
$2,570 |
|
Decision |
$7,570 |
FY24 fee schedule
Between 1 July 2023 and 30 June 2024
Below is the complaint fee schedule for the 2023-24 financial year (1 July 2023 to 30 June 2024).
The fees have been updated to align with the Consumer Price Index (CPI) and will apply to complaints closed from 1 July 2023.
All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.
|
Fee schedule |
Fees |
|---|---|
|
Closed before Referral |
$0 |
|
Rules assessment |
$0 |
|
Registration and Referral |
$80.16 |
|
Fast Track – Case Management |
$951.23 |
|
Case Management (CM1, CM2, CM – Conciliation, Preliminary View) |
$1,865.06 |
|
Fast Track – Decision |
$2,746.82 |
|
Decision |
$8,090.82 |
See the complaint fee guide here.
Systemic issues fees
|
Systemic issues |
FY23 Fees excluding GST |
|---|---|
|
Level 1 |
$6,950.00 |
|
Level 2 |
$16,168.00 |
|
Level 3 |
$25,362.00 |
|
Systemic issues |
FY24 Fees excluding GST |
|---|---|
|
Level 1 |
$7,428.16 |
|
Level 2 |
$17,280.36 |
|
Level 3 |
$27,106.91 |
