Year published

Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

22 July 2024

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

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​​June 2024 invoices delayed​

12 July 2024

Invoices for June 2024 have been delayed due to the recent operational changes following our IT transformation. 

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New member portal launch

04 July 2024

On Monday 17 June, AFCA delivered its IT transformation project, launching its new member portal, case management system, and consumer portal. Read more about resolving known issues and what to do if you're a member with no open complaints.

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Member invoices in July and August 2024

03 July 2024

Given some members have experienced issues accessing the new member portal, AFCA will send the June and July billing period invoices to members by email. Members who received six or more complaints between 1 July 2023 and 30 June 2024 will also be issued their FY24–25 user charge invoices in August by email. 

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Independent Review Quarterly Update for June 2024

02 July 2024

AFCA has published its June 2024 Quarterly Update on the Independent Review response. 

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AFCA publishes new Rules and Operational Guidelines 

01 July 2024

AFCA published new versions of its Rules and Operational Guidelines on 1 July 2024, which apply to all complaints lodged on or after this date. 

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AFCA named Excellence Awardee in three Australian HR Awards

01 July 2024

The Australian Financial Complaints Authority (AFCA) has been announced as an Excellence Awardee for the Australian HR Awards 2024.

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​​May complaints update​

17 June 2024

Complainants lodged 10,009 complaints with AFCA in May 2024, up 4% from May 2023 (9,595).

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New member portal launches in 10 days; what you need to know

07 June 2024

AFCA’s new member portal launches in 10 days – Monday 17 June. To prepare for the transition, please read this Member News item carefully.

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John Pollaers reappointed as Chair of AFCA Board

05 June 2024

The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a second term of three years.

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