Year published
FY24-25 Membership Renewal
24 April 2024
AFCA is preparing to renew memberships for the new financial year.
Updated Add-on Insurance Factsheet
22 April 2024
AFCA has updated its factsheet on add-on insurance.
Specifically, the add-on insurance factsheet:
Paused complaints lodged by bankrupt complainants
27 March 2024
In August 2023, AFCA temporarily paused complaints lodged by bankrupt or former bankrupt consumers pending the outcome of a Court proceeding. This is because implications of the judgement may change how we approach these complaints.
AFCA Rules changes approved by ASIC
26 March 2024
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023.
New member portal to launch in June
26 March 2024
AFCA is pleased to announce that its new member portal, case management system and consumer portal will launch on Monday 17 June 2024.
New resources on systemic issues
26 March 2024
AFCA’s Systemic Issues team is pleased to launch a new suite of member tools and resources, now available on the member resources page.
Changes to AFCA’s fees and charges in FY25
26 March 2024
AFCA has published its FY25 fees and charges, including its Annual Registration Fee and complaint and systemic issues fees. These fees apply to complaints closed from 1 July 2024.
New Systemic Issues Insights Report available
12 March 2024
AFCA has launched its latest Systemic Issues Insights Report for July to December 2023.
Material changes to AFCA scheme approved by ASIC
05 March 2024
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023. AFCA has now published its Consultation Response outlining how it responded to formal submissions and stakeholder feedback. All non-confidential submissions were published in 2023.
January complaints update
28 February 2024
Complainants lodged 9,562 complaints with AFCA in January 2024, up 29% from January 2023 (7,420). In FY24 to date we have received 61,056 complaints, which is up 15% on the same period in FY23 (53,017). Banking and finance complaints (excluding financial difficulty) were up 38% year-on-year, while complaints involving financial difficulty were up by 36%.
