Year published

Central West NSW storms and floods November 2022

17 November 2022

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).

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AFCA holiday shutdown period reminder

28 October 2022

AFCA would like to remind members that it will be closed over the 2022–23 holiday period from 12pm Friday 23 December 2022 until 9am Tuesday 3 January 2023. 

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AFCA updates Independent Review dashboard

20 October 2022

AFCA has updated its Independent Review dashboard to include information about how it has commenced, progressed or completed work across the recommendations.

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Victoria, NSW and Tasmania Storms and Floods October 2022

20 October 2022

AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).

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AFCA releases 2021–22 Annual Review

17 October 2022

AFCA is proud to share its 2021–22 Annual Review, highlighting all we have achieved in the last financial year.   

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New member video: About the Independent Assessor

27 September 2022

AFCA’s latest member video explains the role of the Independent Assessor to review complaints about the standard of AFCA’s service. 

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AFCA holiday shutdown period reminder

27 September 2022

AFCA would like to remind members that it will be closed over the 2022–23 holiday period from 12pm Friday 23 December 2022 until 9am Tuesday 3 January 2023. 

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Member Portal – an easier way to upload documents

27 September 2022

The AFCA Member Portal provides a quick and easy way to submit documents about open complaints.

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Member events in 2023 – have your say!

27 September 2022

We are preparing our 2023 events calendar and would like to hear from members to ensure our events remain helpful and relevant. 

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AFCA progresses work on Awareness and Accessibility Strategy

13 September 2022

AFCA is continuing its work to ensure our service is accessible to everyone, including those that are vulnerable or disadvantaged.

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