Year published
AFCA launches consultation on superannuation death benefits Approach
07 October 2024
AFCA is seeking feedback from members on changes to the AFCA Approach to superannuation death benefits.
Full member benchmarking dashboard available
01 October 2024
Members now have full access to the same reporting features they did prior to the launch of our new systems.
Invoices and fee dispute function available in the portal from 7 October
01 October 2024
From 7 October 2024, members will be able to view and pay invoices, as well as raise fee disputes, directly in the member portal without needing to contact us by phone or email.
AFCA opens consultation on superannuation complaint handling Approaches
09 September 2024
AFCA is seeking feedback from members on two key Approach documents relevant to superannuation complaints:
Member portal bulletin 4
06 September 2024
Sorting documents by date, preparing for end of month closures, member benchmarking dashboard.
Member portal bulletin 3
22 August 2024
Improved webpage navigation, portal notifications and invoicing.
Article: Protect your super from scammers
12 August 2024
While complaints about scams within super are small in number, the average loss last year was $90,000. Lead Ombudsman, Superannuation, Heather Gray has suggestions for both funds and members about keeping super safe.
Member portal bulletin 2
08 August 2024
In this second issue of the member portal bulletin, we address common concerns raised through member feedback and provide additional context and details on new processes.
Annual fee invoice and membership certificate dates
01 August 2024
If you have paid your annual registration fee, you may have noticed that your invoice covers your membership from 1 July 2024 to 30 June 2025, and your membership certificate covers you for an additional month, until 31 July.
Member invoices in August 2024
01 August 2024
AFCA will send the July billing period invoices to members by email.
