Year published

AFCA attends community townhalls for people affected by recent storms and floods in NSW and Queensland

30 June 2022

AFCA decision makers and case managers attended a series of community forums in flood-affected areas in New South Wales, including Murwillumbah, Mullumbimby, Ballina, Lismore, and North Brisbane. The forums were arranged by the Insurance Council of Australia to help local policyholders connect with their insurers, and to help explain the insurance claims process. 

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New funding model comes into effect on 1 July 2022

29 June 2022

AFCA’s new funding model will come into effect on 1 July 2022. The new fee structure, including the introduction of five free complaints, will apply to complaints closed from 1 July 2022 (excluding legacy complaints).  

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Member Benchmarking Dashboard – A.8.3 closures

28 June 2022

AFCA is updating the Member Benchmarking Dashboard so that members will be able to view closures by Rule A.8.3 case management merits assessments.  

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AFCA making progress on Independent Review recommendation 10

28 June 2022

AFCA is taking action on recommendation 10 of the Independent Review, which recommended increasing the visibility of AFCA's Independent Assessor function.

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AFCA finalises funding model after industry consultation

31 May 2022

The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.

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AFCA Datacube update

30 May 2022

The AFCA Datacube will be updated to include information about financial complaints lodged from 1 July 2021 to 31 December 2021 on Wednesday 1 June 2022.

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AFCA publishes Fairness Jurisdiction Project outcomes report

11 May 2022

AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.

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AFCA releases response to Independent Review 

29 April 2022

AFCA has released new information on its response to the Independent Review and how it has already commenced or progressed work on 9 of the 14 recommendations. This includes the new AFCA funding model, modernising technology to enhance timeliness, efficiency, and transparency, and completing a significant component of its fairness jurisdiction project.  

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AFCA publishes new Approach documents

28 April 2022

AFCA has published three new approach documents on its website.

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AFCA Member Forums to be held in July

28 April 2022

AFCA's next Member Forums will be held virtually on Wednesday 27 and Thursday 28 July 2022.

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