Year published
AFCA opens consultation on superannuation complaint handling Approaches
09 September 2024
AFCA is seeking feedback from members on two key Approach documents relevant to superannuation complaints:
Member portal bulletin 4
06 September 2024
Sorting documents by date, preparing for end of month closures, member benchmarking dashboard.
Member portal bulletin 3
22 August 2024
Improved webpage navigation, portal notifications and invoicing.
Article: Protect your super from scammers
12 August 2024
While complaints about scams within super are small in number, the average loss last year was $90,000. Lead Ombudsman, Superannuation, Heather Gray has suggestions for both funds and members about keeping super safe.
Member portal bulletin 2
08 August 2024
In this second issue of the member portal bulletin, we address common concerns raised through member feedback and provide additional context and details on new processes.
Annual fee invoice and membership certificate dates
01 August 2024
If you have paid your annual registration fee, you may have noticed that your invoice covers your membership from 1 July 2024 to 30 June 2025, and your membership certificate covers you for an additional month, until 31 July.
Member invoices in August 2024
01 August 2024
AFCA will send the July billing period invoices to members by email.
Member portal bulletin 1
26 July 2024
Accessing your membership certificate, logging in to the member portal, member benchmarking dashboard.
Independent Decision Review confirms AFCA’s commitment to fairness and impartiality
22 July 2024
As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged
