Year published
August complaints update
26 September 2023
Complainants lodged more than 9,400 complaints with AFCA in August 2023, up 11% from August 2022.
Consultation closes on AFCA’s new draft approaches
26 September 2023
Consultation on AFCA’s draft Responsible Lending Approach closed this month on 11 September 2023.
AFCA’s new Member Portal to launch in March 2024
30 August 2023
Over the last month, we have been testing the new member portal to ensure it delivers the best possible experience to our members. With the build complete and testing well underway, we’re excited to confirm the new member portal will launch in March 2024. This will give our members time to update processes and receive training on the new system without running into the busy end-of-year period.
Using complaints data to improve customer experience
29 August 2023
A recently released report from the General Insurers Code Governance Committee (CGC) has highlighted the importance of businesses developing robust systems to capture and analyse complaints data.
BCCC Recommendations Widely Adopted by Banking Industry
25 August 2023
A follow up report from the Banking Code Compliance Committee (BCCC) found that Banks have made significant efforts to implement recommendations made by the BCCC in their 2021 Guarantees Report.
Sarah Edmondson appointed EGM, Regulatory, Policy and Research
25 August 2023
AFCA has appointed an Executive General Manager, Regulatory, Policy and Research, to enhance its ability to deliver independent, fair and effective dispute resolution and to improve practice and minimise disputes across the financial services sector.
Consultation opens on AFCA's new Responsible Lending Approach
28 July 2023
Consultation is now open on AFCA’s new Responsible Lending Approach from Monday 31 July to Monday 11 September.
The BCCC presents important lessons for all financial firms
28 July 2023
A report from the Banking Code Compliance Committee (BCCC) has revealed important lessons for all financial firms in managing the affairs of deceased customers.
Update on AFCA’s new member portal
27 July 2023
We’re delighted to announce that we have made significant progress in AFCA’s IT transformation project, which includes a new case management system for AFCA’s people, a consumer portal for complainants and their representatives, and a new member portal for financial firms.
FY23-24 user charges
20 July 2023
Members who received six or more complaints between 1 July 2022 and 30 June 2023 will be issued their FY23-24 user charge invoices in August.
