The Australian Financial Complaints Authority (AFCA) will be closed over the 2021–22 holiday period from 12pm (noon) Friday 24 December 2021 until 9am Tuesday 4 January 2022. 

Over this period, AFCA team members will not be contactable. Our people will respond to messages when they return to the office on 4 January 2022.  

Complaint responses with due dates that fall during our shutdown period will be automatically extended to Tuesday 4 January 2022.  

Complaints lodged during our shutdown period will be referred to members once AFCA re-opens on 4 January 2022. The response time will reflect the refer back period commencing on that date.   

If you have any questions about AFCA’s shutdown period and how it may impact complaint handling, please email membership@afca.org.au

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.