AFCA has published a new factsheet and External Dispute Resolution (EDR) response guide about add-on insurances.
The new factsheet outlines how AFCA deals with complaints about add-on insurance, including when a contract may be set aside for a refund of premiums. The EDR guide has been prepared to assist financial firms in preparing responses to add-on insurance complaints.
The factsheet and EDR response guide can be found on the AFCA website here.
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