AFCA’s offices will be closed over the 2023–24 holiday period from 12pm Friday 22 December 2023 until 9am Tuesday 2 January 2024. 

Over this period, AFCA team members will not be contactable. Our people will respond to messages when they return to the office on 2 January 2024. 

Complaint responses with due dates that fall during our shutdown period will be automatically extended to Tuesday 2 January 2024. 

Complaints lodged during our shutdown period will be referred to financial firms once AFCA re-opens on 2 January 2024. The response time will reflect the refer back period commencing on that date. 

If you have any questions about AFCA’s shutdown period and how it may impact complaint handling, please email membership@afca.org.au.