Consultation is now open on AFCA’s new Responsible Lending Approach from Monday 31 July to Monday 11 September.

Consultation on AFCA’s Appropriate Lending to Small Business Approach will follow soon, so please check our website for updates.

Together, these new approaches will help complainants and financial firms to better understand how we approach complaints and reach decisions in these areas.

AFCA cares about the feedback and valuable insights of all members and stakeholders, and invites you to provide comments or make a submission. Visit the new approaches consultation Visit the new approaches consultation page for more information.

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