AFCA understands many financial firms may be facing staff shortages due to the ongoing COVID-19 pandemic. 

Please contact us early if you are experiencing any issues that will impact on your ability to resolve complaints.  

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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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