AFCA has launched its latest Systemic Issues Insights Report for July to December 2023.

In the reported period, AFCA identified and investigated 111 systemic issues resulting in more than $40 million in remediation being returned to 139,011 consumers. This is compared with $61 million returned to 145,480 in the previous report covering January to June 2023.

The report shares data and findings from a range of recent systemic issues cases across the industry, including:

• Failure to respond to complaints within the required timeframes
• Compliance with obligations under AFCA Rules
• Breach of policy terms
• Poor claims handling, and
• Incorrect cancellation of insurance cover.

The report is part of AFCA’s ongoing commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders.

For more information, visit AFCA’s Systemic Issues page.