Year published
Update on AFCA Case Management merits assessment and Rule A.8.3
29 November 2022
In April 2022, AFCA introduced a merits assessment to its Case Management stage that identifies unmeritorious complaints before they progress to a Preliminary View or Decision – making the handling of these types of complaints faster, cheaper, and fairer for all parties.
AFCA Annual General Meeting 2022
29 November 2022
AFCA held its Annual General Meeting (AGM) on Thursday 24 November 2022.
New AFCA factsheets: SMSF complaints and family court proceedings
29 November 2022
AFCA has published two new factsheets for financial firms and consumers: self-managed superannuation fund (SMSF) complaints, and family court proceedings.
AFCA publishes floods and storms disaster support page
29 November 2022
AFCA has published a new disaster support page for consumers who have been affected by recent floods and storms across the East Coast of Australia.
Australians send 300,000 complaints to AFCA in 4 years
17 November 2022
Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.
Central West NSW storms and floods November 2022
17 November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).
AFCA holiday shutdown period reminder
28 October 2022
AFCA would like to remind members that it will be closed over the 2022–23 holiday period from 12pm Friday 23 December 2022 until 9am Tuesday 3 January 2023.
AFCA updates Independent Review dashboard
20 October 2022
AFCA has updated its Independent Review dashboard to include information about how it has commenced, progressed or completed work across the recommendations.
Victoria, NSW and Tasmania Storms and Floods October 2022
20 October 2022
AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).
AFCA releases 2021–22 Annual Review
17 October 2022
AFCA is proud to share its 2021–22 Annual Review, highlighting all we have achieved in the last financial year.
