Year published
AFCA updates post-IDR extension policy
22 February 2022
ASIC Regulatory Guide 271 (RG 271) came into effect on 5 October 2021 and replaced Regulatory Guide 165 (RG 165). While RG 271 focused on the standards and requirements for IDR, AFCA updated its extension policy for complaints at its IDR refer back stage to align with the complaint management delays section of RG 271.
New AFCA funding model
27 January 2022
AFCA will soon consult members and other stakeholders on the new AFCA funding model due to come into effect on 1 July 2022.
COVID-19 and staff shortages
27 January 2022
AFCA understands many financial firms may be facing staff shortages due to the ongoing COVID-19 pandemic.
AFCA publishes Easy English fact sheet
08 December 2021
AFCA has published an Easy English fact sheet. The fact sheet aims to improve access to financial dispute resolution for people with different levels of cognition or literacy.
AFCA publishes new factsheet – home insurance claim delays and COVID-19
02 December 2021
The Australian Financial Complaints Authority (AFCA) has published a new factsheet for financial firms and consumers about COVID-19 related home insurance claim delays.
Case Management Integration
01 December 2021
From 1 December 2021, we're integrating our Fast Track, Standard, and Complex workstreams across all our product areas.
AFCA appoints new head of code compliance
30 November 2021
The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team.
AFCA welcomes release of Independent Review’s report
24 November 2021
The Australian Financial Complaints Authority (AFCA) welcomes the release today of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s 14 recommendations.
Authorised Credit Representatives: AFCA Membership Payment Deadline Extended to 18 November 2021
15 November 2021
To give Authorised Credit Representatives (ACRs) time to pay or resolve issues related to their AFCA membership renewal, the deadline for payment has been extended to 5pm on 18 November 2021.
Redacting sensitive information in documents before sharing with AFCA
12 November 2021
AFCA has published guidance on redacting sensitive information from documents and other information that will be shared with AFCA during the external dispute resolution process.
