Year published
AFCA outlines latest efficiency measures
02 August 2021
A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
AFCA appoints six new ombudsmen
28 July 2021
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
Compensation Scheme of Last Resort
20 July 2021
On 16 July 2021 the Federal Government released the exposure draft legislation to establish the Compensation Scheme of Last Resort (CSLR).
AFCA receives 70,000 financial complaints in 2020-21
05 July 2021
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged more than 70,000 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months.
AFCA Engagement Charter now live
01 July 2021
AFCA has developed an Engagement Charter to summarise what it expects from all users of its service, including AFCA.
Debt management firms become AFCA members
30 June 2021
Under new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.
An easier renewal for ACR members
29 June 2021
This year, we’re making it easier for Authorised Credit Representatives to renew their AFCA membership.
Why do clients complain about good advisers?
21 June 2021
AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
Victorian Floods and Storms
15 June 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Floods and Storms being declared a catastrophe on 13 June 2021 by the Insurance Council of Australia (ICA).
AFCA publishes new EDR response guide – credit enquiries
09 June 2021
The Australian Financial Complaints Authority (AFCA) has published a new External Dispute Resolution (EDR) Response Guide for credit enquiry complaints.
