Year published
Updates to Recommendation and Determination documents
26 April 2021
AFCA is introducing changes to our Recommendation and Determination documents to clearly summarise our decisions and demonstrate how an outcome is fair.
Complete your AFCA annual assessment
16 April 2021
AFCA is reminding all members to complete their annual assessment as soon as possible, to ensure they are invoiced correctly. Please complete your annual assessment by Friday 30 April 2021, otherwise AFCA will make the assessment on your behalf, which may mean you will pay more than you need to.
Top 10 tips for getting financial advice right
13 April 2021
Giving financial advice? Here are the top ten tips from AFCA's investment and advice team.
AFCA Engagement Charter Consultation
29 March 2021
Update: AFCA Engagement Charter consultation now closed.
AFCA is consulting members on our draft Engagement Charter.
AFCA releases its submission to Independent Review
26 March 2021
The Australian Financial Complaints Authority (AFCA) has released its submission to the scheduled Independent Review of its first two years of operations.
New South Wales and South East Queensland storms and floods event 2021
22 March 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales and South East Queensland storms and floods event 2021 being declared a catastrophe from 22 March 2021 by the Insurance Council of Australia (ICA).
AFCA Datacube updated with latest complaint statistics
11 March 2021
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July to 31 December 2020.
A year on: update on COVID-19 complaints
10 March 2021
AFCA has received more than 11,000 complaints related to the COVID-19 pandemic since early March 2020.
New factsheet: How AFCA will assess the information you give us
26 February 2021
AFCA has published a new factsheet explaining how we will assess the information given to us by complainants and financial firms.
