Year published
AFCA opens consultation on proposed amendments to its Rules and Operational Guidelines
30 March 2023
AFCA has opened its consultation on its proposed amendments to the AFCA Rules and Operational Guidelines. The consultation will take place from 27 March to 22 May 2023.
AFCA welcomes investment in anti-scam technology
28 March 2023
The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams.
Life Insurance Code of Practice data report
27 March 2023
The Life Code Compliance Committee (LCCC) has published its 2021-22 Annual Data and Compliance Report.
AFCA IT Transformation and new portal – key features, resources and FAQs
27 March 2023
This year, AFCA is launching an exciting IT transformation to ensure AFCA provides a modern, efficient, and user-friendly experience for all. AFCA has published information on its website about the new portal’s key features, implementation timeline and frequently asked questions.
Watch: Member Forum recordings and short survey
27 March 2023
Thank you again to all members who joined our Member Forum earlier this month. We were pleased to have almost 4,500 members join us over the two days. Recordings of all sessions are now available on our website.
AFCA opens consultation on proposed Rules changes
27 March 2023
The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints.
Codes of Practice and AFCA
24 March 2023
Industry Codes of Practice play an important role in uplifting industry standards, reducing disputes and delivering better consumer outcomes. Codes of Practice are integral to AFCA’s assessment of what is fair and what good industry practice looks like.
Update to post-remediation complaints process
24 March 2023
AFCA has updated its processes regarding how it handles complaints that arise from remediation programs (or post-remediation complaints). As part of our ongoing commitment to efficiency and improved stakeholder experience, this update removes complexity in the overall complaint resolution process and provides increased opportunity for early resolution of post-remediation complaints.
AFCA welcomes latest initiative on scams
06 March 2023
The Australian Financial Complaints Authority (AFCA) has welcomed the latest initiative from a major bank aimed at protecting customers from potential scams.
User charge estimates
27 February 2023
To ensure members have the information they need to forecast and budget for AFCA fees and charges in FY24, AFCA will produce user charge estimates for applicable members (those who received six or more complaints in the financial year).
