AFCA has opened its consultation on its proposed amendments to the AFCA Rules and Operational Guidelines.
The consultation will take place from 27 March to 22 May 2023.
The proposed changes have been developed to address recommendations made in Treasury's Independent Review of AFCA – with some additional changes to help ensure our Rules and Operational Guidelines remain accurate, up-to-date and provide clearer guidance about AFCA’s jurisdiction and processes.
All of the proposed amendments respond to feedback from AFCA’s stakeholders, including government, members, community stakeholders and AFCA colleagues, and will help AFCA to provide a world-class ombudsman service.
Resources
AFCA has published a new webpage which explains the proposed amendments to the AFCA Rules and Operational Guidelines in detail – including a consultation paper, frequently asked questions, an overview of the timeline of the consultation and implementation of changes, and an online submission form.
About the consultation
The consultation is open until 22 May 2023. There are many different ways members can provide comment or feedback, including through webinars, meetings, our online submission form or written submissions.
Webinars
AFCA is also holding two webinars in April as part of its consultation. During the webinars, AFCA will take its stakeholders through the proposed changes and provide information about how to make a submission or provide feedback.
Register for the 19 April 2023 webinar here.
Register for the 27 April webinar here.
