Year published
Member Portal – an easier way to upload documents
27 September 2022
The AFCA Member Portal provides a quick and easy way to submit documents about open complaints.
Member events in 2023 – have your say!
27 September 2022
We are preparing our 2023 events calendar and would like to hear from members to ensure our events remain helpful and relevant.
AFCA progresses work on Awareness and Accessibility Strategy
13 September 2022
AFCA is continuing its work to ensure our service is accessible to everyone, including those that are vulnerable or disadvantaged.
AFCA receives over 900 complaints after SEQ/NSW floods
08 September 2022
AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods
Changes to information required from paid representatives when lodging a complaint
26 August 2022
From Monday 5 September 2022, all representatives who are paid to assist consumers to make a complaint about a financial firm (paid representatives), must provide AFCA with additional information when lodging a complaint.
AFCA’s John Price wins Lifetime Achievement Award
26 August 2022
Former Lead Ombudsman, Insurance, John Price has received a Lifetime Achievement Award.
AFCA hosts ANZOA “Meeting of the Minds” conference
25 August 2022
AFCA was proud to host the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference on 28-29 July. ANZOA is the peak body for Ombudsmen in Australia and New Zealand.
Reminder: Member Benchmarking Dashboard available on the Member Portal
25 August 2022
In November 2021, we were proud to launch the Member benchmarking dashboard for members. The dashboard is a key part of AFCA’s goal to provide a valued member experience that helps members to improve internal practices to avoid or resolve disputes.
Member Forum recordings now available
25 August 2022
Recordings of each product area, including our special accessibility and inclusion panel, are now available on the AFCA website.
Small businesses send 3,490 complaints to AFCA in 2021-22
11 August 2022
Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.
