Year published
AFCA publishes new Approach to motor vehicle total loss complaints
13 July 2023
AFCA has published its new Approach to motor vehicle total loss complaints.
Independent Review Quarterly Update for June
29 June 2023
AFCA has published its June 2023 Quarterly Update on the Independent Review response.
May 2023 complaints update
28 June 2023
More than 9,500 complaints were lodged with AFCA in May 2023, up 35% from May 2022. Banking and finance complaints were up 42% year-on-year while general insurance complaints were up by 16%. There was also a 74% year-on-year rise in superannuation complaints in May, primarily driven by delays in claim handling and account administration errors.
AFCA welcomes passing of CSLR legislation
23 June 2023
The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR).
AFCA reaffirms support of the Voice to Parliament
02 June 2023
The Australian Financial Complaints Authority (AFCA) has reaffirmed its support of Australia’s First Nations people in their call for a constitutionally enshrined First Nations Voice.
AFCA Rules and Operational Guidelines consultation now closed
24 May 2023
AFCA’s consultation on proposed amendments to its Rules and Operational Guidelines closed on Monday 22 May.
April 2023 complaints update
24 May 2023
Banking and finance and general insurance matters continue to drive the year-on-year increase in complaints at AFCA – with unauthorised transactions, scams and delays in claim handling being some the most common issues among complainants.
Reminder: Annual registration fees in June
24 May 2023
Annual registration fee invoices for the 2023-24 financial year will be issued for all members in June.
AFCA publishes second edition of bi-annual Systemic Issues Insights Report
22 May 2023
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the second edition of its bi-annual AFCA FY22-23 Systemic Issues Insights Report.
AFCA accredited as a Family Friendly Workplace
12 May 2023
In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.
