28 OCT 19
AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

12 SEP 19
AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of

27 AUG 19
Fairer outcomes for consumers with new ASIC power

The Australian Financial Complaints Authority has strongly welcomed ASIC’s new product intervention power in a submission published today.

26 AUG 19
AFCA to name financial firms in determinations

The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confi

30 JUL 19
AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search. 

15 JUL 19
AFCA delivers $83m win for consumers and small business

Australian consumers and small businesses with financial complaints have collected over $83 million through the Australian Financial Complaints Authority (AFCA) in its first six months of

11 JUL 19
AFCA reminds insurance companies to focus on fairness

The Australian Financial Complaints Authority (AFCA) has reminded insurance companies that complaints it receives will be assessed on how fairly the company treats its customers.

18 JUN 19
AFCA welcomes ASIC approval for legacy complaints

The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission's (ASIC) announcement that it has approved a change to AFCA’s Rules

22 MAY 19
AFCA to strengthen leadership team

The Australian Financial Complaints Authority (AFCA) has announced that it is recruiting for a number of newly-created senior roles.

15 MAY 19
AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints handling process within financial firms.

Media contact information

For all AFCA media enquiries, please phone (03) 9613 7470 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659