We’re delighted to announce that we have made significant progress in AFCA’s IT transformation project, which includes a new case management system for AFCA’s people, a consumer portal for complainants and their representatives, and a new member portal for financial firms.

We have completed the build and are presently polishing the platform and working through bugs to make it the best possible experience for everyone who engages with AFCA, supporting the early resolution of complaints. You can see updated examples of what the member portal will look like on the IT transformation hub on the AFCA website. That hub is a great place to get information on progress of the rollout and launch of training materials.

Change to timeline

As with any major IT initiative, the size and complexity of the project has meant minor changes to the timeline for launch. We are currently reviewing our timeline and will lock in a new date to go live soon.

As soon as we have that date, we will communicate it to you.

Training and resources

AFCA is committed to providing you the support you need to ensure a smooth transition to the new portal.

Training resources specifically tailored for members will be available 4-6 weeks prior to launch. You can find a detailed list of those resources on the AFCA website.

AFCA will also hold an online system showcase at a Member Forum closer to launch.

We will continue to update members on the progress of the new member portal, including when we expect to launch the new system. If you have any specific issues or queries, please email membership@afca.org.au and we will address them directly.

To find out more about the new member portal development and key features, visit our website: https://www.afca.org.au/members/newmemberportal